Join our dynamic and innovative gaming company thats passionate about creating immersive and cutting-edge gaming experiences. We pride ourselves on a culture of creativity collaboration and a commitment to pushing the boundaries of gaming. If youre a highly motivated and skilled specialist passionate about the gaming industry we want you to join our team.
We are currently seeking an experiencedCommunity Managerto support and enhance the brand reputation for our growing portfolio of social and casino this key role you will be responsible for engaging with our players fostering a positive and inclusive environment and driving community growth and loyalty.
KEY RESPONSIBILITIES: Community Development and Engagement Develop and implement comprehensive community management strategies to attract retain and nurture a highly engaged player base. Cultivate a positive and welcoming community atmosphere by actively participating in discussions responding to queries and addressing player concerns promptly. Identify and leverage trending topics events and industry developments to create engaging content and foster lively with cross-functional teams including marketing customer support and product to align community initiatives with overall business objectives.
Social Media Management Manage and monitor the brand social media presence including Facebook Twitter Reddit Discord and other relevant and publish compelling on-brand content that resonates with the target audience and encourages community engage with players by responding to comments messages and mentions addressing concerns and fostering a sense of social media metrics and provide insights to optimize content and engagement strategies.
Player Feedback and Advocacy Actively collect and consolidate player feedback ideas and suggestions from various community channels. Communicate player insights to relevant stakeholders including product marketing and customer support teams to drive continuous improvements. Advocate for the community needs and ensure their voices are heard within the organization.
Community Events and Gamification Plan and execute engaging community events tournaments and initiatives to foster a sense of belonging and and implement gamification strategies to incentivize player engagement with the marketing team to promote community activities and drive playerparticipation.
Feedback Collection Gather and relay community feedback to relevant departments to help improve productsservices and community satisfaction.
Customer Support Connect community members with support teams when necessary to ensure a seamlessuser experience.
Issue Reporting Identify and report any unusual or suspicious activities to social media managers and brandteams.
Analytics and Reporting Track and analyze key metrics to measure the success of community growth initiatives.
Requirements - 3 to 5 years of proven experience as a Community Manager in the online gambling or gamingindustry. -Exceptional communication and interpersonal skills with the ability to engage with a diverseplayer base. -Strong analytical skills and experience in tracking and interpreting community metrics to drivedata-informed decisions. -Familiarity with popular social media platforms and community-building best practices. -Maintain active communication on all channels promptly responding to comments messagesand questions to foster a positive community atmosphere. -Passion for creating and nurturing thriving online communities.
Why Join Us Exciting projects using cutting-edge technologies Collaborative and supportive work environment Competitive salary and bonuses Opportunities for career development growth and advancement Fantastic company events Benefits including extended healthcare dental care vision care and disability insurance On-site leisure facilities On-site parking
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