Triage Engineer
Triage Engineer
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Job Description
Role: Triage Engineer
Location: Plano TX (Onsite)
Job Description:
The Triage Software Engineer will primarily be responsible for initial analysis and triage of defects before they are assigned to individual development teams for root cause and fix.
Responsibilities:
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Perform high level defect analysis to filter out environmental/ setup issues IVI vs server-side issues and move the defects to correct queue (HU Server Tier1 Tier2 etc.) at the earliest
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Continuously monitor the defect dashboard drive defect triage calls and work closely with PO Eval & Development team members to clarify defects and track them to closure
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Create dashboards and reports for management and other stakeholders
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Provide summarization of key points and work with others to cut through ambiguity and bring issues to resolution
Skills Required:
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Great problem-solving skills analytical tools & development experience and ability to evaluate and identify issues at a code level
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History of working with cross-functional teams to ensure successful product
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Must be a self-starter with excellent communication skills attention to detail and a knack for solving problems creatively
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Able to work under pressure
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Experienced in Automotive Infotainment domain with exposure to embedded software development in C/C/ Linux
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Knowledge of how to use JIRA Confluence and Logs Analysis Tools
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High Level System Architecture Knowledge - SW Design Sequence diagrams APIs HTTP error codes
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Conversant with Linux commands utilities and basic Python scripting
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Experience in Agile and Scrum methodologies
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Ability to respond promptly confidently and effectively to unforeseen situations such as unexpected questions obstacles or opportunities
Added Bonus:
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Experience in designing developing and debugging software in a real-time embedded environment
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Knowledge of how to read DLT logs DLT-Viewer and how to apply filters in DLT logs
Employment Type
Full-time
