Triage Engineer

Plano, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Role: Triage Engineer

Location: Plano TX (Onsite)

Job Description:

The Triage Software Engineer will primarily be responsible for initial analysis and triage of defects before they are assigned to individual development teams for root cause and fix.

Responsibilities:

Perform high level defect analysis to filter out environmental/ setup issues IVI vs server-side issues and move the defects to correct queue (HU Server Tier1 Tier2 etc.) at the earliest
Continuously monitor the defect dashboard drive defect triage calls and work closely with PO Eval & Development team members to clarify defects and track them to closure
Create dashboards and reports for management and other stakeholders
Provide summarization of key points and work with others to cut through ambiguity and bring issues to resolution

Skills Required:

Great problem-solving skills analytical tools & development experience and ability to evaluate and identify issues at a code level
History of working with cross-functional teams to ensure successful product
Must be a self-starter with excellent communication skills attention to detail and a knack for solving problems creatively
Able to work under pressure

Experienced in Automotive Infotainment domain with exposure to embedded software development in C/C/ Linux
Knowledge of how to use JIRA Confluence and Logs Analysis Tools
High Level System Architecture Knowledge - SW Design Sequence diagrams APIs HTTP error codes
Conversant with Linux commands utilities and basic Python scripting
Experience in Agile and Scrum methodologies
Ability to respond promptly confidently and effectively to unforeseen situations such as unexpected questions obstacles or opportunities

Added Bonus:

Experience in designing developing and debugging software in a real-time embedded environment
Knowledge of how to read DLT logs DLT-Viewer and how to apply filters in DLT logs

Role: Triage Engineer Location: Plano TX (Onsite) Job Description: The Triage Software Engineer will primarily be responsible for initial analysis and triage of defects before they are assigned to individual development teams for root cause and fix. Responsibilities: Perform high level defect...