Outsourcing NNA - Training Admin

Summary of Role

The Outsourcing NNA Learning & Development Training Administrator will directly support the Learning and Development programs across Outsourcing Non-North America. Reporting to the Lead Trainer the role will concentrate on learner enrollment and experience management.

The training administrator will workclosely with all members of the Global Learning & Development team and will be responsible for providing support and administrative assistance for all aspects of current/future training addition the role will help with the creation of eLearning material.

The Role

The Outsourcing NNA L&D training administrator will be responsible for training logistical preparation and learner experience management. Support will include the following activities:

Pre-Training Activities

• Use the organizations learning management system (Oracle Learning Management/OLM) to create classes and enrollment links
• Create and release approved L&D pre-training mailers
• Monitor participant enrollment and update of enrollment status
• Send-out training invites and reminders
• Manage logistical preparation on food venue and training materials (as applicable)
• Update training material and training course content when required
• Creation of eLearning courses

Actual Training Activities

• Provide on-the-day support for the trainer/facilitator and participants

Post-Training Activities

• Consolidate results of the evaluation/feedback forms
• Create and release approved L&D post-course mailers

Report Management

• Generate necessary reports from the learning management system to determine enrollment statuses
• Update and manage L&D Calendar participation and budget trackers and issue logs
• Create monthly and quarterly L&D metrics reports from various data sources
• Assist with updating L&D Microsite and TCT site

The Requirements

• Bachelors degree required
• 1 - 2 years of experience in training support/admin required
• Proficient in Microsoft Excel. Experience in data gathering consolidation and presentation is a plus
• Proficient in Microsoft PowerPoint
• Proficient in eLearning authoring software preferable
• Strong written and oral communication skills
• Ability to collaborate and has a self-starter attitude
• Highly trainable especially in using the learning management system (Oracle Learning Management/OLM)
• must be amenable to EMEA shift (2PM - 11PM)

WTW is an Equal Opportunity Employer