The Product Health Team operates at the intersection of engineering and operations owning the tooling and workflows that power production support across Apple Ads. As the escalation point for complex issues from advertisers monitoring systems and customer-facing teams we go beyond reactive supportwe build systems that proactively detect issues accelerate diagnosis and reduce reliance on upstream teams.
58 years of software engineering experience with a focus on designing and building internal tools.
Proficiency in Java or Python with strong systems-thinking skills and an emphasis on reliability.
Demonstrated experience developing tools for support observability triage or production diagnostics.
Hands-on familiarity with logging and monitoring platforms such as Splunk Datadog or similar technologies.
Proven ability to collaborate effectively across functions and communicate with both technical and non-technical stakeholders.
Strong written communication skills with a commitment to producing clear accurate documentation.
Bachelors degree in Computer Science or a related field or equivalent practical experience.
Background in technical support quality engineering DevOps or production operations.
Experience with AI/ML-powered tooling particularly in internal software workflows.
Hands-on knowledge of AWS Kubernetes containerized deployments or CI/CD environments.
Familiarity with mobile advertising platforms ad tech APIs or developer-facing systems.
Proven ability to mentor peers influence technical roadmaps and lead internal initiatives.
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