24x7 Adelaide Service Desk Shift Team
24x7 Adelaide Service Desk Shift Team
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Job Description
Job Description:
DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries speak multiple languages and work with over 6000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world.
DXC provides IT managed services and solutions that help our customers do things faster and smarter and provide them with sustainable competitive advantage. We help customers to take advantage of the key technology trends that are shaping the business landscape and get ready for what comes next.At DXC we pride ourselves on delivering excellence in everything we do.
About the Role
Were seeking tech-savvy problem solvers to join our dynamic Service Desk team in Adelaide. As a frontline support analyst youll be the go-to expert for resolving IT issues providing exceptional customer service and escalating High Severity Incidents supporting over 40 diverse client accounts across industries giving you exposure to a wide range of technologies environments and challenges.
What Youll Do
Provide Level 1 & 2 IT support via phone email and ticketing system
Troubleshoot hardware software and network issues with professionalism and urgency
Log and manage incidents and service requests in accordance with ITIL practices
Escalate complex issues to appropriate teams while ensuring timely follow-up
Maintain accurate documentation and contribute to knowledge base articles
What Were Looking For
Previous experience in a Service Desk or IT support role
Strong communication skills and customer-first mindset
Ability to work independently and manage priorities during quieter hours
Familiarity with Windows OS Active Directory Office 365 and remote support tools
IT qualifications or certifications (e.g. ITIL CompTIA A) are a plus
Why Join Us
Shift flexibility with penalty rates for night work
Career development and training opportunities
Supportive team culture and inclusive environment
Centrally located office with modern facilities
Requirements
Must be willing to work Public Holidays Weekends and Night shifts depending on rotation
Required to work onsite
Demonstrated ability to learn new technologies
Ability to work in a team and provide a high level of customer service skills
Able to work on a rotating roster of afternoon night shifts and weekends
Work Independently with minimal supervision
Broad knowledge of IT based products
Self-motivating
Australian citizen / perm resident
Police check cleared
Federal Government Cleared would be an advantage however not critical
Trust Transform & Thrivewith a company whose mission is to lead clients on their digital transformation journeys DXC Technology will be recognized globally as a force multiplier enabling clients to seize the opportunities presented by todays rapidly changing technologies.
If you are a self-starter with a strong customer focus and a results oriented approach complimented by your strong verbal and written communication skills we would like to hear from you.
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Employment Type
Full-Time
