Patient Access Engagement Liaison
Patient Access Engagement Liaison
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1 Vacancy
Job Description
Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorship and leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship development leadership more
2:00pm - 11:00p / Full Time / 40hrs
Description
JOB DESCRIPTION:
- Emory Healthcares Patient Access Engagement Liaison provides communications support to patients families and referring providers for healthcare services promoting a positive patient and family experience as the first impression of our organization.
- This call center position serves as the primary point of contact for all scheduling and communication needs through the Patient Access Center.
- Works closely with patients families referring providers clinical and non-clinical staff to coordinate the patients holistic healthcare experience at The Emory Clinic.
- In addition to the below expectations the successful candidates will have met or exceeded expectations for a period of no less than 6 months have an outstanding level of expertise and be willing to serve as a mentor to new Patient Access Engagement Liaisons.
- Performs other duties as assigned to meet the goals and objectives of Emory Healthcare.
- Accurately send messages to providers for prescription refills and escalated medical conditions ensuring timely and clear communication.
MINIMUM QUALIFICATIONS:
- High School Diploma preferred; BA/BS preferred.
- One (1) year of experience in a customer service hospitality sales or large contact center environment is preferred.
- ADDITIONAL REQUIREMENTS: Must be able to maintain quality score requirements productivity with adherence to established guidelines.
- This role requires the ability to assist in all registration aspects schedule in multiple sections/skills and navigate multiple applications effectively.
- Strong computer writing and customer service skills are essential.
- Candidates must also participate in ongoing training and cross-training to enhance skills and knowledge relevant to the role ensuring patient satisfaction and consistently meeting business needs.
- Additionally applicants may be required to work various scheduled hours/shifts including evenings nights weekends and holidays to support the needs of the business to ensure excellent patient care.
PHYSICAL REQUIREMENTS: (MediumMax 25lbs): up to 25 lbs 0-33% of the work day (occasionally); 11-25 lbs 34-66% of the workday (frequently); 01-10 lbs 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking Occasional sitting Close eye work (computers typing reading writing) Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock Floor Surfaces Hot/Cold Temperatures Indoor/Outdoor conditions Latex Lighting Patient care/handling injuries Radiation Shift work Travel may be required. Use of personal protective equipment including respirators environmental conditions may vary depending on assigned work area and work tasks.
Additional Details
Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.
Employment Type
Full-Time
