Customer Service Rep - Home Medical Equipment (Full-Time, Days)
Customer Service Rep - Home Medical Equipment (Full-Time, Days)
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Job Description
Compensation range:
$20.26 - $27.35Your rate of pay will be based on applicable experience
Shift: DaysShift length: 8-Hours
Days off: Saturday & Sunday
Hours per pay period: 80
Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services and our mission is to elevate the health of the communities we serve. As a Planetree organization we place high value on hiring the right team to care for our patients and their familiescare that is steeped in compassion human connection and mutual support. If you feel called to make a meaningful impact through empathetic person-centered care and thrive in a culture that values collaboration and purpose we welcome you to join our team.
POSITION SUMMARY:
The Customer Service Representative is responsible for providing information processing referrals and coordinating delivery of medical equipment to be used in the home. They are responsible for acceptance of referrals and collection of patient demographic and insurance information including obtaining authorizations. They schedule all clinical visits to the patient and gather all appropriate documentation. Serves as a liaison between the patient physician insurance company and other health care providers. The Customer Service Representative must maintain strict confidentiality in all matters pertaining to patients of Enloe Health.
EDUCATION / TRAINING / EXPERIENCE:
Minimum:
One year experience utilizing clerical computer and receptionist skills
Desired:
Medical terminology
Previous home medical equipment billing experience or related experience desirable
ICD-10 Coding
SKILLS / KNOWLEDGE / ABILITIES:
Must have excellent telephone communication skills and interpersonal skills to maintain a high degree of rapport with patients co-workers physicians and the public. Must be able to follow instructions work quickly and accurately in a fast-paced environment. Must be able to work under but not require constant and direct supervision. Analytical and grammatical skills are necessary to communicate effectively verbally and in writing. Capable of using Microsoft Word Excel Outlook (Microsoft Office Suite) for a variety of support functions. Organizational and multi-tasking skills are essential. Must show sensitivity for the patient and family and maintain strict confidentiality. Must be able to fulfill the essential functions of the position.
Benefits Information
Enloe offers a comprehensive and competitive benefits package to all eligible employees including but not limited to:
- $0 premium medical plan to include vision insurance
- Prescription and dental group insurance
- Retirement with employer match
- Generous paid time off (PTO) plan that starts accruing immediately and can be used as its earned
- Extended Sick Leave
- Flexible Spending Accounts for unreimbursed medical expenses and dependent care
- Employee Assistance Program
- Educational Assistance
Please visit the employee benefits page at get more in-depth benefits and coverage information or email to receive a full summary of benefits.
Employment Type
Full-Time
