Supervisor, Service Management
Supervisor, Service Management
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Salary Not Disclosed
1 Vacancy
Job Description
Thanks for your interest in Childrens Mercy!
Do you envision finding a meaningful role with an inclusive and compassionate team At Childrens Mercy we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference which is why we have been recognized by U.S. News & World Report as a top pediatric hospital for eleven consecutive years.
Childrens Mercy is in the heart of Kansas City a metro abounding in cultural experiences vibrant communities and thriving businesses. This is where our patients and families live work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in childrens health we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.
Overview
The Service Management Supervisor is an expert in the IT Infrastructure Library (ITIL) and responsible for IT Service Management (ITSM) processes and services that interface with core IT Infrastructure processes such as Problem Change Incident Event Major Incident Service Level or Knowledge Management. The Service Management Supervisor ensures the portfolio of ServiceNow services and workflows drive improvements in efficiency effectiveness and quality of the Service Management tool. Supervisor is responsible for the day-to-day operations of the Service Management Analyst team ensuring team member performance quality managing escalations and eliminating roadblocks.
Incumbent must within daily driving distance of the main campus in KCMO.#LI-DNI
At Childrens Mercy we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve as well as our core values of kindness curiosity inclusion team and integrity.
Additionally its important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve as well as the Childrens Mercy staff we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles mumps rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus diphtheria acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines medical and/or religious exemptions can be further discussed with Human Resources.
Responsibilities
- Oversee and manage the implementation and maintenance of ITSM processes such as incident management problem management change management and knowledge.
- Define and support projects integrations implementations and modifications of functionality or processes impacting the ServiceNow platform.
- Develop and implement training for IT staff to ensure they have the skills needed to effectively manage IT services.
- Foster collaboration between IT teams and other departments within the organization to gain insight on business needs and achieve shared objectives.
Qualifications
- Bachelors Degree and 3-5 years experience. Experience with Information Systems competencies healthcare and leading a team are preferred. OR
- Associates Degree and 5-7 years experience may be accepted in lieu of a Bachelors degree. OR
- High School diploma or equivalent and 7 or more years experience may be accepted in lieu of a Bachelors degree.
- ITIL Foundation certification Required 180 Days
- ServiceNow Certified System Administrator Preferred 1 Year
- ITIL Practice Manager Preferred
Benefits at Childrens Mercy
The benefits plans at Childrens Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.
Learn more about Childrens Mercy benefits.
Starting Pay
Our pay ranges are market competitive. The pay range for this job begins at $48.12/hr but your salaried offer will be determined based upon your education and experience.
Remote Work/Work from Home
This is an intermittent remote position which means that the person hired will work with his or her manager to determine a schedule that includes both at home and on-site hours at a Childrens Mercy location. The incumbent must live in the Kansas City metro area.
EEO Employer/Disabled/Vet
Childrens Mercy hires individuals based on their job skills expertise and ability to maintain professional relationships with fellow employees patients parents and visitors. A personal interview formal education and training previous work experience references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race color religion sex national origin age disability creed genetic information sexual orientation gender identity or expression ancestry or veteran status. A drug screen will be performed upon hire. Childrens Mercy is smoke and tobacco free.
CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our hospital stronger and our patient care more compassionate.
If you share our values and our enthusiasm for service you will find a recruiting for our team we welcome the unique contributions that you can bring including education ideas culture and beliefs.
Required Experience:
Manager
Employment Type
Full-Time
