Senior Implementation Specialist, Omnichannel
Senior Implementation Specialist, Omnichannel
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$ 78496 - 98120
1 Vacancy
Job Description
About Flexport:
At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.
Build and grow with us!
The opportunity:
Operating at the intersection of logistics and tech has allowed Flexport to develop a unique value proposition that customers all over the globe love resulting in exponential growth over the last 10 years. As part of our mission to make global trade easy for everyone we are continuing to grow our implementation organization.
We are seeking an experienced Senior Implementation Specialist with experience in client-facing roles supporting end to end supply chain solutions and/or fulfillment. Youll be part of a high-performing implementation team and in the drivers seat onboarding our biggest SMB MM and ENT fulfillment clients into the Flexport network. Youll work to support our clients learning how to use our tech-enabled supply chain solutions. You will play a leading role in solving any customizations that a client might need along the way. Examples of activities you might be dealing with on a normal day range from leading a demo of our portal creating and project managing a customized implementation strategy (internally and externally) or collaborating internally to support anything our clients need to drive an outstanding onboarding experience.
You will be:
- Growing and retaining Flexports biggest new fulfillment clients by driving their onboarding experience
- Nurturing client relationships by taking the time to deeply understand business needs and ensure those needs are met internally
- Level setting with your client when certain desires are not reasonably possible
- Comfortable playing into a wide range of client services scope most of the time youll feel like an implementation specialist but there are times that youll feel like an account manager account executive or customer support representative and this does not stress you out
- Leading the customer onboarding process by leveraging internal resources and teams and holding all parties accountable
You should have:
- 4-6 years experience in a client service capacity within fulfillment supply chain operations or related field
- Willingness to travel to our 5 fulfillment centers to collaborate internally and externally to best support our clients
- Enthusiasm for connecting with clients of all backgrounds and a prideful stance on creating an outstanding experience for clients
- A fast learning ability a strong work ethic and a burning desire to grow and retain our client base
- Excellent planning time management communication decision-making presentation and organization skills
- An ability to thrive in ambiguity and a fast moving environment
- A love for problem solving
- A dedicated and empathetic attitude to the client journey and experience
- Fluency in English
#LI-onsite
The US base salary range for this position (this does not include bonus equity and benefits):
$78496 - $98120 USD
Commitment to Equal Opportunity
At Flexport our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race color religion sex national origin age physical and mental disability health status marital and family status sexual orientation gender identity and expression military and veteran status and any other characteristic protected by applicable law.
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Required Experience:
Senior IC
Employment Type
Full Time
