Regional Operations Manager (Janitorial)
Regional Operations Manager (Janitorial)
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USD 70000 - 80000
1 Vacancy
Job Description
About MSNW Group
MSNW is a full-service facility services partner offering janitorial landscape maintenance and winter services serving Washington Oregon and Idaho since 1995. We invest in safety training (MSNW University) and a culture of care for our people and clients.
The role
The Regional Operations Manager leads the janitorial division for MSNWs Southern Branches overseeing all Janitorial Supervisors and the Special Services team (floor care carpet cleaning pressure washing and window washing). Youll own regional quality client satisfaction team performance and operational results across a portfolio of accounts in Tacoma and Portland.
What youll do
Operational leadership
- Lead coach and develop Janitorial Supervisors and Special Services crews; build staffing plans and schedules that meet service windows (day/evening/overnight as client needs dictate).
- Ensure scope compliance daily service delivery and consistent quality through planned inspections and audits; drive corrective actions and continuous improvement.
- Plan quote schedule and execute Special Services (hard floor carestrip/finish/scrub/recoat carpet extraction/encapsulation pressure washing window washing) with minimal client disruption.
- Launch and stabilize new accounts; coordinate transitions equipment chemicals consumables and start-up training.
Client quality & safety
- Be the face of MSNW with clientsset service expectations run walkthroughs and resolve issues fast; track NPS/retention drivers.
- Champion Safety First: ensure toolbox talks PPE use chemical handling and OSHA-aligned practices; partner with Safety/HR for training and incident response.
Financial & administrative
- Manage labor to plan; approve timekeeping; align special projects with budget and margin targets; support pricing for change orders and supplemental work.
- Maintain inventory and equipment readiness (auto-scrubbers burnishers extractors lifts pressure washers).
- Use company systems for inspections work orders and reporting; communicate KPIs to branch leadership.
Schedule & travel
- Full-time; typical business hours with flexibility for client schedules and project nights.
- Regular regional travel between Tacoma and Portland.
Join our winning Team today!
Mission: Dedicated to taking care of our team by serving our clients and community.
Working for MSNW is not just a job it is an opportunity!
Our Janitorial division is in charge of keeping our clients workplace clean organized and disinfected.
What youll bring
- Required: 5 years of multi-site janitorial operations leadership including Special Services (floor and carpet care pressure washing window washing).
- Proven success managing supervisors and dispersed frontline teams; hands-on with QA inspections scheduling and client relations.
- Strong knowledge of cleaning processes chemicals and equipment; safety mindset and regulatory awareness.
- Valid drivers license and ability to travel routinely between Tacoma & Portland; ability to work occasional nights/weekends for project work.
- Nice to have: multi-industry account experience (healthcare financial retail/government) process improvement credentials bilingual English/Spanish.
Benefits
We offer a variety of benefits for our employees including health care paid time off and flexible work hours. Full and part-time team members working 20 hours per week are eligible for additional insurance benefits including dental accident and critical illness coverage.
For more information visit our website: .
MSNW is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.
Required Experience:
Manager
Employment Type
Full-Time
