Global Account Manager

EAGLE is seeking a Global Account Manager to join our Business Development team. This role will serve as the primary liaison between EAGLE and our key corporate and international clients ensuring seamless delivery of services across multiple sites markets and standards.

At EAGLE Certification Group we are more than a company that specializes in auditing services. We embrace a customer-focused culture with an emphasis on quality and teamwork. EAGLE a certified woman-owned business is founded on the initiative professionalism and tenacity of our people. Every individual at EAGLE has a voice that is heard intelligence that is utilized skills that are enabled and personal ambitions that are encouraged. These traits contribute positively to our business performance. EAGLE empowers people to work collaboratively creating a synergy where combined outputs are greater than the sum of individual efforts. Our founding principles of Service Integrity and Value are not just words in our tagline; these values are aspirational in that they provide guidance to each and every one at EAGLE in our day-to-day approach to our shared profession to the public and to each other. We call this approach The EAGLE Way.

Responsibilities include:

Serve as the main contact for EAGLEs corporate and international clients providing exceptional account management and inside sales support.
Build and maintain partnerships with international stakeholders (Certification Bodies Consultants Training Organizations US Dept. of Commerce IT Platform providers).
Support EAGLEs international growth strategy particularly in Mexico and Canada.
Identify and engage with new multinational and national clients that align with EAGLEs value proposition.
Ensure compliance with accreditation requirements and risk assessments for new markets.
Represent EAGLE as the delegate to the IQNET Association.
Support onboarding and alignment of international auditors including document preparation and translations (Spanish required).
Assist with new product launches and change management for key accounts.
Contribute to international marketing efforts through translation collateral development and event participation.
Provide backup support to the Business Development team during high workload periods.

Essential Skills and Qualifications:

Education: Bachelors degree in Business or related field.
Experience: Minimum 5 years in a business to business environment (TIC industry experience preferred).
Languages: Fluent in English and Spanish (required).
Knowledge: Familiarity with Management System Standards (ISO 9001 ISO 14001 ISO 45001 IATF 16949 AS 9100 GFSI schemes).
Basic accounting and financial analysis skills.
Technical Skills: Proficiency in MS 365 Suite Power BI CRM platforms (MS Dynamics preferred) and ChatGPT/AI tools.
Abilities: Strong analytical and communication skills. Proven ability to manage multiple projects independently. Flexibility for domestic and international travel including trade shows.

EAGLE cares for the health and welfare of each employee by creating a healthy work-life balance for our people. EAGLE supports the roles that each person plays within their own family and community and strives to achieve a meaningful balance between work family community and self.

Benefits Include:

Competitive pay Medical Dental and Vision Plans 401k plan with a company annual contribution PTO Bereavement leave Volunteer time off and 10 paid holidays Cell Phone Reimbursement

Staff enjoy the following perks:

In office and hybrid work schedules Company paid parking Training Development and Growth Opportunities Flexible Business casual/casual work environment Staff Appreciation Events

EAGLE is an equal opportunity employer. It is our policy to select place train and promote the best-qualified individuals based upon relevant factors such as work quality attitude and experience to provide equal employment opportunity for all. EAGLE ensures equal employment opportunity without discrimination or harassment on the basis of race color religion sex sexual orientation gender identity or expression age disability marital status citizenship national origin genetic information or any other characteristic protected by law. This equal employment opportunity applies to all EAGLE activities including but not limited to recruiting hiring training transfers promotions and benefits.

Required Experience:

Exec