TechSupport Analyst-10289
TechSupport Analyst-10289
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Job Description
Position Overview
We are seeking an experienced Tech Support Analyst to provide high-quality in-person technical support for our Charlotte office and remote user base. This is not a Service Desk role the position requires hands-on end-user support including troubleshooting hardware/software maintenance and system imaging using SCCM.
The ideal candidate will have a strong background in SCCM ServiceNow and Windows-based environments with excellent customer service skills and the ability to work efficiently in a fast-paced corporate setting.
Qualifications :
Key Responsibilities
Provide direct onsite end-user support to approximately 300 office-based employees.
Collaborate with a larger IT team to support 9000 remote employees.
Perform hardware and software troubleshooting for Dell laptops (Windows OS) dual monitor setups and other desktop peripherals.
Manage SCCM imaging and remote support via BeyondTrust or similar tools.
Resolve incidents and service requests in-person over the phone and via remote access tools.
Document all work using ServiceNow in alignment with SLAs and IT standards.
Coordinate with internal IT teams and external service providers as needed.
Assist with hardware deployments upgrades and routine maintenance.
Required Skills & Experience
Must have: SCCM (imaging) ServiceNow BeyondTrust or equivalent remote support tool experience.
2 years of hands-on end-user support in a corporate environment.
Strong Windows OS troubleshooting skills.
Excellent customer service and interpersonal communication skills.
Ability to work independently and manage multiple priorities.
Additional Information :
Position is a Potential Temp to Hire role
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
