Lead Re-entry Case Manager (817012)
Lead Re-entry Case Manager (817012)
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Salary Not Disclosed
1 Vacancy
Job Description
- Model and be an advocate for excellent customer service practices.
- Under the direction of the Supervisor may provide a leadership role for the Re-Entry Talent Development Specialist Team
- May continue to do the functions of a Talent Development Specialist with some additional leadership duties
- Assist the supervisor with quality checking the teams work such as eligibility enrollment launch pad and services
- Assist the team with data entry and case management questions
- Facilitate reentry planning and community resource coordination
- Meet with individuals in a jail setting both one-on-one and in group settings
- Maintain up to date knowledge on the criminal justice system the local labor market and criminal justice research. Be able to communicate these complex ideas and processes to community agencies partners etc.
- Serve as a vital part of the individuals support system assisting them with barrier remediation and development of strong interpersonal skills
- Provide one-on-one individualized services to each customer to ensure short and long term goals are met.
- Meet with mentees on a regular basis and more when needed. Excel at creating a safe space for open dialogue and discussion.
- Document all customer interactions within the system of record
- Maintain interpersonal boundaries and ensure the role of mentor and mentee is clearly defined at the onset of the relationship ensuring safety for all individuals involved.
- Maintain accurate customer files
- Collect data and generate reports prepare reports and presentations as needed
- Work collaboratively with team members
- Other duties assigned
Qualifications :
- Bachelors Degree OR 2 years of related work experience OR equivalent combination of education and experience preferred
- Familiarity with workforce development a plus
- Experience working with criminal justice system partners and justice involved individuals
- Experience with public speaking and group facilitation
- Must be able to interact with customers of all backgrounds and advocate on their behalf
- Have a deep level of empathy and excellent listening skills
- Have a thorough understanding of Cognitive Behavioral Therapy Motivational Interviewing and their uses in reducing recidivism
- Be able to work remotely or in person as required
- Strong interpersonal and communication skills (strong verbal communication good listener articulate culturally sensitive and excellent written communication)
- Demonstrated experience with workload management; plan and organize assignments to create timely accurate work products
- Demonstrated analytical skills to include using logic and reasoning to assess information form logical conclusions evaluate options and make decisions or recommendations
- Demonstrated proficiency in MS Word MS Excel MS PowerPoint and MS Outlook
- Strong writing skills to include report writing.
- Valid Drivers License in good standing and automobile insurance are required for this driving position
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demand-driven workforce solutions.
When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
