IT Support Specialist
IT Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you ready to be our IT superhero As our IT Support Specialist youll be the go-to tech wizard for all things computer-related! Get ready to:
- Be the IT Avenger! Swoop in to save the day by tackling support requests via phone email or in-person. Your trusty sidekick Our ticketing system where youll log adventures and track down pesky tech villains.
- Channel your inner Sherlock Holmes! Use your detective skills to perform remote troubleshooting. Ask the right questions follow the clues and solve the mystery of malfunctioning machines.
- Become the Master of Workstation Wizardry! Set up and take down workstations like a pro wielding your magic wand (aka mouse) to install configure secure and update Windows OS and related applications.
- Be the Jedi Master of Tech! Guide users through the ways of new software and computer equipment. May the force of user-friendliness be with you!
- Orchestrate the Great Tech Symphony! Coordinate system upgrades and maintenance like a maestro ensuring our tech orchestra plays in perfect harmony with minimal workflow disruptions.
Join us in our quest to keep our tech world running smoothly and put the fun in IT functionality!
Qualifications :
- High school diploma or GED equivalent and proven experience as a help desk technician or other computer support role. Two years experience preferred.
- Working knowledge of PC hardware and troubleshooting Windows 10 OPS Microsoft server Office products Microsoft 365 Suite Group Policy Virtual Desktop Infrastructure and Windows update.
- Good understanding of computer systems mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Excellent communication and strong organizational skills.
- Customer-oriented and cool-tempered.
- Valid drivers license and in good standing.
Additional Information :
As part of our talented staff you will enjoy competitive pay significant annual bonuses paid health dental vision life insurance short and long-term disability PTO paid holidays parental leave generous 401(k) match access to HSA & FSAs flexible schedules annual HEI logo wear plus more.
Additionally view our careers page to read about HEI being selected as one of the ENR top 500 design firms and as one of the PB 50 best places to work for several years in a row!
To apply go to: AA M/F/Vet/Disability
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
