Bilingual Call Center CSRs REMOTE
Bilingual Call Center CSRs REMOTE
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1 Vacancy
Job Description
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Customer Service Representative - Call Center (Remote NJ Residents Only)
Pay:$18.00/hour $19.00/hour bilingual (English/Spanish)
Schedule: Full-time Must be available during training and nesting
Location: Work from Home - Must Reside in New Jersey
About the Role
Join a high-energy mission-driven team providing front-line contact center and back-office support during an important Open Enrollment period. Youll help individuals and families apply for health care coverage answer inquiries process applications and deliver exceptional customer service all from the comfort of your home!
Training Details
- Schedule:Monday-Friday 8:00 AM - 4:30 PM EST
- Duration:3 weeks (on-camera attendance required)
- 100% attendance is critical; missing time during training may result in termination.
Hours of Operation
- Open Enrollment (Nov 1 2025 - Jan 31 2026):
- Monday - Friday: 8:00 AM - 8:00 PM EST
- Saturday: 8:00 AM - 5:00 PM EST
- Select Sundays: 8:00 AM - 5:00 PM EST
- Final 3 days of Open Enrollment: 8:00 AM - 10:00 PM EST
- One-week post- Open Enrollment: 8:00 AM - 8:00 PM EST
- Non-Open Enrollment:Monday - Friday: 8:00 AM - 5:00 PM EST
What Youll Do
- Answer inbound calls from consumers providing information and guidance on healthcare coverage.
- Assist with new applications life event changes and special enrollment requests.
- Process demographic updates dis-enrollments and eligibility determinations.
- Escalate complex issues when needed and document all interactions in system tools.
- Facilitate translation services for non-English-speaking callers.
- Attend ongoing training to stay up-to-date on policies procedures and systems.
What You Bring
- High School Diploma or GED required; Associate degree preferred.
- Minimum 6 months of customer service experience (call center preferred).
- Strong typing phone and communication skills.
- Ability to work in a fast-paced multitasking environment.
- Team player with self-motivation to work independently.
- Bilingual (English/Spanish) highly desirable.
Work From Home Requirements
- Must reside in New Jersey (address will be verified).
- Bring Your Own Device (per technical specs) and have a second monitor.
- Wired home internet only; no cellular-based service.
- Quiet private workspace free from distractions and background noise.
Why Youll Love This Role
- Make a real impact by helping people access health care coverage.
- Competitive pay with bilingual pay differential.
- Work remotely while serving your community.
Employment Type
Contract
