Onboarding & Partner Enablement Manager, Omnichannel POS Solutions

Were seeking a dynamic Onboarding & Partner Enablement Manager to lead the successful implementation and adoption of our omnichannel Point-of-Sale (POS) solution. This role bridges customer onboarding account management and partner sales enablement to ensure our clients including retail beauty service stores maximize value from our platform.

The ideal candidate is both customer-focused and sales-savvy with a knack for building relationships streamlining onboarding processes and empowering users and partners to sell and support our omnichannel capabilities on a global scale.

Key Responsibilities:

Onboarding & Account Management

• Lead new customer onboarding from closed sale to go-live ensuring seamless implementation of POS and eCommerce integrations.

• Serve as the primary point of contact for assigned accounts driving adoption and satisfaction.

• Build and maintain strong relationships with users and operational teams.

• Monitor account health identify growth opportunities and proactively address potential churn risks.

• Gather customer feedback and feature requests and relay them to the appropriate internal teams 

Partner Sales Enablement

• Train and equip channel and integration partners to effectively sell and support our POS solution and omnichannel capabilities.

• Develop partner playbooks sales tools and product resources tailored to omnichannel solution.

• Collaborate with the sales team to co-sell and support partner-led opportunities.

• Act as a product and industry expert for partner inquiries and pre-sales support.
   

Cross-Functional Collaboration

• Work closely with sales product support and engineering teams to deliver client feedback and influence roadmap priorities.

• Coordinate with marketing to develop partner and customer success stories.

• Align with sales leadership to refine onboarding and enablement strategies for greater revenue impact.

Qualifications :

• 3 years in sales account management onboarding or partner enablement roles.   Preferably in SaaS POS eCommerce or Payments.

• Strong understanding of omnichannel commerce solutions and the connection between in-store POS and online sales.

• Exceptional communication presentation and training skills.

• Experience working with small business clients in a sales enablement capacity.

• Experience working with partners resellers or distributors in a sales enablement capacity.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong strategy and presentation builder skills.

• Proficiency with CRM and project management tools.

Preferred Skills

• Experience with Point of Sale hardware and software.

• Experience with eCommerce platforms.

• Background in SaaS implementation and customer lifecycle management.

• Exceptional communication presentation and training skills.

Additional Information :

Wix Point of Sale - a tool integrated directly with our most established product offerings allowing our users to bridge the gap between their online presence and in person efforts.  We pride ourselves on the growth of our employees our true start-up atmosphere and of course our product.

At this time we are seeking NY-based candidates who can commute to our office in NYC. Our employees work in a hybrid model and are expected to be in the office at least 2 days per week

Approximate base compensation $100000- $110000. In addition to the base pay this role includes variable compensation earned and company RSUs as part of the compensation package. Final package may vary and will be determined by various factors including location shift and/or candidate experience.

The final package may vary and will be determined by various factors including location the role is expected to be performed shift candidate profile and ideal qualifications. 

In addition to a competitive compensation package and opportunities for professional growth Wix offers comprehensive benefits to support the well-being and financial security of our employees.

You can read more about our comprehensive benefits package here