Account Manager

Amsterdam Full-time Dutch & English Commercial

About Instabee

In 2022 two of Europes fastest-growing last-mile delivery companies Budbee and Instabox merged to create Instabee. We are rapidly setting a new standard for e-commerce logistics delivering millions of parcels each month across the continent. Our mission is to build a faster more flexible and more sustainable delivery network and were quickly becoming Europes leading partner for thousands of e-commerce merchants.

Here in the Netherlands Budbee is at the forefront of this revolution. We operate a rapidly expanding network of smart parcel lockers providing consumers with a convenient and sustainable delivery option. By partnering with major retailers like Albert Heijn H&M Gymshark Uniqlo and Zara were not just growing were changing the delivery landscape.

This is an opportunity to be part of a team thats pioneering the future of urban logistics. If youre ready to help us redefine last-mile delivery we want to hear from you.

About the Role

Were looking for an Account Manager with at least 3 years of experience in logistics or e-commerce to manage and grow relationships with our merchant partners including key Tier 1 clients. Youll be part of a dedicated account pod and work closely with cross-functional teams especially the Merchant Success Specialists to deliver a seamless proactive service. This role requires a collaborative solution-oriented mindset and a passion for building strong strategic partnerships.

Key Responsibilities

• Own the success and satisfaction of your merchant portfolio acting as their trusted advisor
• Drive growth by deepening client relationships and identifying new opportunities to enhance their logistics solutions and overall partnership.
• Build and sustain strong relationships with key stakeholders leveraging these connections to deliver the best possible merchant experience
• Continuously assess and clarify customer needs providing expertise guidance and education to help merchants achieve their business goals
• Collaborate closely with Merchant Success Specialists to ensure smooth daily operations and timely resolution of any issues
• Coordinate internal projects related to your merchants working with teams across sales operations integrations and more
• Keep CRM and reporting tools up to date and monitor account performance using data-driven insights

About You

• Minimum 3 years of experience in account management preferably in logistics e-commerce or related industries
• Customer-focused mindset with a proactive approach to solving challenges
• Strong communicator with a positive energetic attitude that helps build trust and long-term relationships
• Comfortable using CRM software and other digital tools
• Organized and detail-oriented with the ability to manage multiple accounts simultaneously
• Self-motivated team player who thrives in a dynamic fast-paced environment
• Fluent in both Dutch and English (written & spoken)

What We Offer

26 vacation days per year your birthday off (based on full-time)

Modern office in Amsterdam Noord at The Collection with in-house gym

8% employer-paid pension (no personal contribution needed)

Team events social outings and a friendly work culture

Travel reimbursement if you live outside Amsterdam

Well-being allowance (25 per month)

Daily lunch allowance

High-end equipment provided

The gross monthly base salary for this role ranges from 3500 to 3900 depending on experience. Additionally youll receive a yearly holiday allowance of 8% plus a quarterly performance-based bonus

Interested Lets Hear From You!

Even if you dont tick every box we still encourage you to apply. At Budbee Netherlands we believe great people dont always fit a job description perfectly and thats okay.

What matters most to us is your motivation. So tell us why youd love to join Budbee Netherlands and what youre excited to bring to the team. Were always looking for people who are curious driven and ready to make an impact.