Director, Software Engineering â Digital Technology GTM
Director, Software Engineering â Digital Technology GTM
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Job Description
At ServiceNow were on a mission to make the world work better for everyone. From our roots in San Diego to becoming a global leader in enterprise cloud software were transforming how people work through AI-powered intelligent platforms. Join us in shaping the future of digital transformation.
About Digital Technology:
Were not yesterdays IT departmentwere Digital Technology. We lead with a mindset of transformation experience and AI-driven innovation. Our mission is to deliver secure scalable and delightful digital experiences that accelerate ServiceNows journey to $30B in revenue and beyond.
Role Overview:
As Director of Software Engineering in the Digital Technology GTM team you will lead the engineering strategy and execution for platforms that power our global Marketing and Sales organizations. Youll partner closely with product architecture and business stakeholders to deliver intelligent scalable and integrated solutions that drive sales productivity customer engagement and business growth.
This is a high-impact leadership role for a results-driven people-first engineering leader who thrives in a fast-paced innovation-focused environment.
What Youll Do:
- Lead the engineering execution of GTM platforms that support marketing automation sales enablement and customer lifecycle engagement.
- Partner with Product Architecture and Business teams to define and deliver a north star vision for GTM technology capabilities.
- Architect and implement secure scalable and resilient systems using microservices APIs and public cloud infrastructure.
- Drive AI-first design and embed intelligence into GTM workflows to enhance productivity and personalization.
- Lead integration architecture across CRM CPQ CLM EMS and Martech ecosystems.
- Champion CI/CD DevOps and agile engineering practices to accelerate delivery and improve quality.
- Build and mentor a high-performing team with a people-first mindset fostering inclusion growth and innovation.
- Collaborate cross-functionally to challenge the status quo simplify complexity and deliver measurable business outcomes.
- Provide technical leadership on large-scale cross-functional initiatives with executive visibility.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 13 years of experience in software engineering with 5 years in engineering leadership roles.
- Proven success in building and scaling enterprise-grade platforms in cloud-native environments (AWS Azure GCP).
- Deep expertise in API-first and microservices architecture integration patterns and distributed systems.
- Strong background in CI/CD pipelines DevOps tooling and agile methodologies.
- Experience applying design thinking and human-centered design to solve complex business problems.
- Demonstrated ability to lead GTM technology initiatives in B2B SaaS or enterprise software environments.
- Strong results orientation with a track record of delivering high-impact outcomes under aggressive timelines.
- Excellent communication and stakeholder management skills across all levels of the organization.
Preferred Qualifications:
- Experience with AI/ML platforms and embedding intelligence into GTM workflows.
- Familiarity with CRM and Martech ecosystems.
- Knowledge of the ServiceNow platform and solutions including workflow automation and data fabric capabilities.
- Background in data engineering digital experience platforms or customer lifecycle technologies.
- Passion for user experience design customer success and long-term value realization.
Why Join Us
This is your opportunity to shape the future of how ServiceNow goes to market. Youll work at the intersection of technology business and innovationleading a team thats redefining how we engage with customers and scale our business.
JV20
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
