This is a remote position.
Job Description:
The IT Documentation Specialist will create update and maintain documentation related to IT systems and processes. This will include writing Standard Operating Procedures (SOPs) creating flow charts and troubleshooting IT documents to ensure accuracy and compliance. This role will serve as a primary technical resource for updates to the relevant documentation.
About MyAmazonGuy:
MyAmazonGuy is a growing digital marketing agency with more than 400 employees and clients! We are engaging rewarding and innovative. Our company s goal is to grow sales while giving our clients the peace of mind that everything on Amazon is taken care of.
IT Documentation Specialist Role:
Identify the need for and create documents related to IT systems and processes.
Document IT processes such as business requirements design reviews system setup configuration user access and security.
Write SOPs to ensure processes are well documented.
Create flow charts and other visuals to improve readability.
Review and monitor documentation for accuracy and changes as needed.
Respond promptly to requests for updates or new documents.
Stay up to date on IT system processes and trends.
QA Tasks to ensure that tasks are error free
Proactively contribute in providing strategies for training and upskill advancements
Always come prepared
Assignments are properly actioned and handled per mag standards
Act as a direct liaison between end users and IT and help share knowledge in the org through documentation
Requirements
Qualifications:
1 years of experience in a similar role
Bachelor s degree in IT computer science or other relevant fields
Exceptional communication capabilities both written and verbal
Ability to multitask and prioritize
Proven ability to understand and write technical documents
In-depth knowledge of IT systems and processes
Proficient with Microsoft Office G Suite applications and computer security systems
Proficient with or able to quickly become proficient with a range of general and specialized applications software and hardware used in the organization and the industry.
Expert in problem-solving critical thinking and an understanding of complex system dependencies
Technical Requirements:
A dual monitor setup is required (at least 8GB of RAM)
Must have at least 25 MBPS internet speed
Benefits
40 hours a week 8 hours a day
Competitive salary base
Permanent WFH setup
Unlimited FREE access to MAG School courses and SOP Library!
Work schedule is in EST (Monday-Friday only)
Opportunities for professional development and career advancement
Qualifications: 2+ years of hands-on experience with the Zapier app, API calls, and webhooks Proven experience building advanced workflows using Custom Actions and API Call Actions Strong understanding of automation architecture and API integration Detail-oriented with strong problem-solving and debugging skills Ability to work independently and communicate effectively in a remote team environment Technical Requirements: A dual-monitor setup is required (at least 8GB of RAM) Must have at least 25 MBPS internet speed
IT Documentation Specialist
