Business Operations Associate
Business Operations Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provides administrative and operational support to operations and service delivery teams.
- Assists in the preparation and processing of service agreements contracts and proposals.
- Coordinates with internal departments (finance HR IT legal) to ensure smooth onboarding and service transitions for new clients.
- Manages and updates client information service requests and documentation in Salesforce.
- Tracks service performance metrics and generate regular reports for management review.
- Acts as the first point of contact for client queries related to contracts billing and service delivery timelines.
- Supports the operations/ sales team in lead tracking pipeline management and follow-up activities.
- Assists in the development and implementation of operational processes to improve service efficiency.
- Coordinates internal resources for client meetings service reviews and project updates.
- Monitors service-level agreements (SLAs) and ensure compliance with contractual obligations.
Qualifications :
- Bachelors degree in business administration Operations Management or a related field.
- 2 years of experience in operations sales support or a similar role within a shared services environment.
- Proficiency in CRM (e.g. Salesforce) and ERP systems.
- Strong organizational skills and attention to detail.
- Excellent communication and relationship management skills.
- Ability to manage multiple priorities in a fast-paced client-focused environment.
- Amenable to work onsite
Additional Information :
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
