Call Center Manager
Call Center Manager
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50000 - 70000
1 Vacancy
Job Description
Job Description:
Start and build your career with BMG Outsourcing one of the well-respected Australian-owned Outsourcing Company with office in Clark and Sydney providing high quality services to clients and promising career to its employees.
Our client is currently l looking for a highly motivated and experienced Call Center Manager to lead our call center team. The ideal candidate will be able to manage monitor and coordinate the day-to-day operations of the call center ensure that call center agents provide excellent patient experience and meet performance and productivity goals.
Job Qualifications
Responsibilities:
Plan organize and manage the daily operations of the call center to ensure that patient experience and performance objectives are achieved.
Develop and implement efficient and effective call center policies procedures and systems
Ensure that customer calls are answered in a timely manner and quality service is provided; identify areas of improvement and ensure that staff is trained accordingly
Shepard the development of a call center performance metric-based culture including the preparation and delivery of daily weekly and monthly reports.
Listen to calls on a regular basis to identify areas of improvement
Hire train coach and develop call center staff to ensure that they have the skills knowledge and confidence to perform their duties effectively.
Monitor and manage call center staff attendance time and leave.
Ensure compliance with Philippines labor laws and regulations
Work with other departments to ensure that there is a smooth and seamless patient experience.
Requirements
Requirements:
Bachelors degree in business administration sales or related field.
At least 5 years of experience as a call center manager customer service manager or customer support manager.
Proven track record of meeting/exceeding performance goals and managing customer service.
Knowledge of call center technology and management systems.
Excellent communication interpersonal and leadership skills.
Detail-oriented with strong organizational and problem-solving abilities.
Ability to work in a fast-paced environment and to be available to handle emergencies outside regular working hours.
Strong computer skills experience with call center management software is preferred.
Benefits
Benefits:
Salary: We offer a competitive salary that reflects your experience and skills.
Healthy Work Environment: A supportive positive and inclusive workplace that promotes your well-being and growth.
HMO: Enjoy great health insurance to keep you covered.
Paid Time Off: Generous vacation days holidays and sick leave to help you recharge.
Company-Provided Equipment: Get a PC or laptop from the company to help you do your best work whether youre in the office or working remotely.
Free Shuttle: Convenient and comfortable shuttle service to make your commute easier.
Free Meals: Enjoy free meals to keep you fueled and focused during the day!
Other perks: Day shift schedule and a bunch of other fun perks like company events. (Year-end Party Summer Outing Monthly Gathering etc.)
Requirements: Bachelor's degree in business administration, sales, or related field. At least 5 years of experience as a call center manager, customer service manager or customer support manager. Proven track record of meeting/exceeding performance goals and managing customer service. Knowledge of call center technology and management systems. Excellent communication, interpersonal and leadership skills. Detail-oriented with strong organizational and problem-solving abilities. Ability to work in a fast-paced environment and to be available to handle emergencies outside regular working hours. Strong computer skills experience with call center management software is preferred.
Employment Type
Full Time
