Customer Success Specialist
Customer Success Specialist
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28000 - 32000
1 Vacancy
Job Description
In your position as Customer Success Specialist you will be a member of the Operations team collaborating closely with the Director of Customer Success to ensure a seamless user experience for clients from contract signing through relationship growth. The role will be analytical and problem- solving skills are needed to be able to discern a CLEAR AND ACCURATE understanding of the information given. The role must ensure the accuracy of all data and other related information.
- Gather complex needs and align them with proper internal resources needed to power our partners care delivery systems
- Continuously improving existing processes to evolve our product and offerings
- Identifying gaps and training clinicians on various requirements needed to run our services
- Working closely with the Implementation Account Management and Clinician Advocacy Teams to close gaps in product and skills development
- Management of clinician scheduling and communication
- Implementing client and patient workflows into tech platforms spanning a variety of verticals
- Data entry and integrity
- Acting as a proxy for the Customer Success and Implementation manager on various meetings and workflows such as legal customer success and communications
- Improving team efficiency by creating optimum processes with technology and people
Benefits
- Great Place to Work-Certified Company
- Premium HMO
- Holistic employee experience
- Work-from-home and hybrid work setup
- Rewards and incentives
- Monthly engagement activities
- Career advancement opportunities
- Paid referral program
Employment Type
Full Time
