Junior Team Lead for LTVplus
Junior Team Lead for LTVplus
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
(Open for Internal and External Candidates)
- Full-time status
- Consistent performance (4.0 scorecard for 6 months)
- No attendance or disciplinary issues in the last 3-6 months
- Supervisor endorsement required (for internal candidates)
- 3-5 years prior TL experience
- Knowledge with as many CRMS as possible.
- (Please have your immediate superior send us his/her recommendation letter for you at ) - We cannot process your application without the recommendation letter. )
Roles:
Daily Operations - Team leaders are hands-on leaders. They make sure correct procedures are followed and routinely provide directions on what to do and how to improve.
Training and Subject Matter Experts - Team leaders should be knowledgeable of all the LOBs they support. Always ready to take over in case an issue in staffing occurs or an escalation arises.
Motivation - Responding to customer concerns can be challenging or monotonous at times. Team leaders should be able to encourage agents to take their roles seriously and work hard to build a loyal customer base. They set goals for them to achieve as a way to spur performance and to measure effectiveness.
Evaluation - Team leaders are expected to have a firm grasp of what their campaign/account wants and needs. They are also expected to set team members up to speed on duties and expectations as well as product updates.
Performance Management- Team leaders monitor how both their team and its individual agents are performing. They think of ways to increase productivity and customer satisfaction. Their observations may be documented in written reports.
Responsibilities:
Manage and communicate team performance to the CS team.
Enlighten agents by providing new product updates and directions.
Complete a minimum of 4 documented coaching sessions for each agent per month.
Be a point of contact for clients if the CSM is not around.
Communicate training needs to the Training Team.
Ad-hoc tasks relating to the role.
Please submit your application using the link below:
have your immediate superior send us his/her recommendation letter for you at - We cannot process your application without the recommendation letter.
Deadline of submission of application: August 31 2025
Required Experience:
Junior IC
Employment Type
Full-Time
