IT Support Technician Lvl 1/2 London (UK) French speaker
IT Support Technician Lvl 1/2 London (UK) French speaker
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Job Description
Assist the client with first and second level support on workstations mobility devices and
infrastructures (installations replacement change relocation removal)
Provide support for computer systems in case of hardware and software incidents
Provide support for mobile devices (iPad iPhone) in case of software incidents
Provide support of inventory units (monitors local printers local scanners and notebook
docking stations) as well as support for local network printer systems
Receive materials and spare parts inventory prepare for installation install and ensure
feedback to customers
Always demonstrate excellent customer service
Qualifications :
Good technical knowledge of workplace environment and end-user services: Windows environment Office 2016 and 365 Mobile services Mail services Collaboration tools MS TEAMS etc. as well as inventory
Monitoring and reporting of the production environment (dashboards KPIs)
Monitoring and improvement of procedures and documentation
Basic knowledge of Apple environment (iPhone)
Incident and request processing (ITIL ticket tracking)
IT Support experience in a large enterprise environment ( 400 users)
At least 1 years of onsite support and customer care is required
Attitude for providing positive customer service interpersonal skills sense of service listening and analytical skills team spirit
Motivation and real desire to improve and learn
Organized able to work independently pragmatic and hands-on approach
Spoken languages: English (fluent) AND French (fluent)
Additional Information :
All our positions are open to people with disabilities
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
