UK Field Service Manager

Are you a people-first leader who thrives on operational excellence and building high-performing teams

Join us at TOMRA as a Field Service Manager where youll lead a dynamic team of Field Technicians within one of our UK regions. Youll ensure our Reverse Vending Machines (RVMs) are running smoothly customers are delighted and your team is empowered to succeed.

This is more than a technical role its about leadership collaboration and impact. Youll shape service strategy drive continuous improvement and foster a culture of safety inclusion and growth.

 Why Join Us

• Inclusive Culture: We value diverse perspectives and are committed to creating a workplace where everyone feels they belong.
• Empowered Leadership: Youll be instrumental in setting up Service Management in the UK and then leading your region/zone and youll have the support to grow your career.
• Purpose-Driven Work: Help us build a more sustainable future through innovative recycling technology.
• Career Growth: We invest in your development with structured onboarding leadership coaching and clear pathways to roles in senior operations technical strategy or cross-functional leadership.

 Your Growth Journey

• Leadership Development: Gain exposure to strategic decision-making and cross-functional collaboration.
• Mentorship & Training: Access to internal mentoring programs and ongoing technical and leadership training.
• Progression Pathways: Opportunities to move into regional or national leadership roles project management or operational excellence.
• Visibility & Impact: Work closely with senior leaders and make a tangible impact on TOMRAs service delivery and sustainability mission.

What Youll Do

• Lead and inspire your Field Service Team ensuring excellent service delivery and customer satisfaction.
• Oversee scheduling logistics and uptime of RVMs across your zone.
• Manage budgets for tools vehicles and equipment while optimizing service efficiency.
• Collaborate with cross-functional teams to improve service processes and technical solutions.
• Recruit onboard and develop team members creating a supportive and growth-oriented environment.
• Ensure compliance with health & safety standards and promote a culture of safety and care.
• Drive continuous improvement and innovation in service operations.

 Key Responsibilities

• Coordinate preventive maintenance and issue resolution for RVMs.
• Use scheduling tools to optimize technician routes and response times.
• Ensure all equipment meets local compliance and safety standards.
• Partner with technical and operations teams to enhance service quality.
• Communicate effectively across all levels from technicians to senior stakeholders.
• Lead regular team meetings toolbox talks and development check-ins.
• Support after-hours service as part of a rotating on-call schedule.

Qualifications :

You Bring

• Proven experience in field service operations or technical team leadership
• Strong communication and interpersonal skills to engage stakeholders at all levels
• A track record of developing and implementing service processes and leading successful teams
• Confidence in managing budgets meeting deadlines and driving performance metrics
• Customer-focused mindset with hands-on experience in service delivery or retail environments
• Visionary thinking that translates into clear business strategies and measurable goals
• Adaptability to thrive under pressure and in dynamic environments

You Are

• A proactive inclusive leader who motivates and develops people
• A clear communicator who builds trust and drives collaboration
• Organized solution-oriented and committed to safety quality and customer satisfaction

Additional Information :

What can we offer you

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Competitive salary and comprehensive benefits package including:
  • Health insurance (with the option to add family)
  • Employer pension 10% non-contributory pension contributions
  • Tenure Leave (can accrue more leave after from 5 years of service)
  • Birthday Leave

Ready to grow your career with purpose

Please apply by sending us your CV a few words about yourself and why you are interested in the position and joining TOMRA. Please write this in the field Message to Hiring Team.

TOMRA does not differentiate on the basis of gender race or ethnicity religion colour sexual orientation or identity disability age or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.

Remote Work :

No

Employment Type :

Full-time