Group Customer Outcomes Manager
Group Customer Outcomes Manager
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Job Description
Were recruiting for a Group Customer Outcomes Manager to join us. Were offering a competitive base salary.
At L&G were committed to delivering good outcomes for our customers and embedding Consumer Duty across everything we do. Were looking for a Group Customer Outcomes Manager to help us shape and maintain a culture that puts customers first ensuring we meet regulatory expectations and deliver meaningful change.
What youll be doing:
- Supporting the Group Head of Customer Outcomes in embedding Consumer Duty across the Group
- Delivering and maintaining the Consumer Duty culture plan in collaboration with HR and business units
- Creating and presenting Customer Outcomes Monitoring MI reports for senior governance forums
- Producing the Group Board Annual Consumer Duty Report in partnership with business units and Conduct Risk
- Acting as a Vulnerable Customer champion ensuring fair treatment and appropriate support tools are in place
- Providing subject matter expertise on Consumer Duty queries across the Group
- Collaborating with Group and Divisional Conduct Risk teams to align with FCA guidance
- Coordinating the Customer Outcomes Forum including agenda setting minute taking and deep dive analysis
Qualifications :
Who were looking for:
- Expert understanding of Financial Services Regulation and Consumer Duty
- Experience working in Financial Services ideally within large complex organisations
- Strong communication skills with the ability to convey complex insights to varied audiences
- Proven ability to drive improvement and deliver results
- Experience managing multiple stakeholders with differing priorities
- Ability to develop standards and frameworks that support regulatory compliance
- Strong judgement and analytical skills with a focus on customer outcomes
- A collaborative and flexible approach to change and continuous improvement
Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer both for our own products and at a range of high street stores and online
- In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information :
At L&G we believe its possible to generate positive returns today while helping to build a better future for all.
If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.
It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
