Team Lead Client Success Wealth / B2B2C (m/f/x)
Team Lead Client Success Wealth / B2B2C (m/f/x)
Posted on :
20-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- You are responsible for leading and developing the Wealth / B2B2C Team
- You will identify opportunities to streamline optimize and automize processes to enhance efficiency and service delivery excellence
- You are regularly meeting with our Operations- and Product-Teams to discuss new and existing processes and to identify improvements
- You will ensure a culture of continuous improvement within the team by encouraging continuous feedback
- You possess the skill to effectively communicate the companys overarching vision and objectives offering a contextual backdrop that enables your team members to align their individual efforts effectively
- You act as a subject matter expert for your functional areas and drive continuous development of tools processes and client experience
- You take over escalating client communications to support your team
Qualifications :
- You have gained professional experience in a leadership position in customer service and are familiar with industry KPIs
- You have a keen interest in stock market activities are knowledgeable about robo-advisors and have an affinity for digital solutions
- Leading your team to shared successes and serving as a role model both professionally and personally motivates you
- You possess a friendly and solution-oriented working approach in proactive coordination with your team
- You work independently and you are very pragmatic when it comes to execution. You also have very good analytical skills and a sense for (process) optimisation potential
- You are characterized by excellent communication skills
Additional Information :
- Be part of one of the fastest-growing and most visible Fintech startups in Europe creating innovative services that have a substantial impact on the lives of our customers
- Work with an international diverse inclusive and ever-growing team that loves creating the best products for our clients
- Work from our centrally located offices in the heart of Munich or Berlin nestled in lively neighborhoods filled with vibrant restaurants cozy cafs and a wide range of convenient amenities or choose to work remotely within Germany (if eligible for the job)
- Be productive with the latest hardware and tools
- Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
- Learn and experience German culture first hand by joining our free German language classes
- International relocation support is provided if required
- Flexible vacation policy and the opportunity to work from abroad
- Benefit from an attractive compensation package and from the company pension scheme
- Monthly contribution of 50% for the Deutschland Jobticket
- Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capitals PRIME Broker
- Enjoy flexible and discounted sports activities with Urban Sports Club
#LI-Hybrid
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
