IT Incident Management Analyst
IT Incident Management Analyst
Posted on :
22-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
IT Incident Management Analyst
Strategic opportunity in the insurance industry for a skilled Problem Management Analyst with strong ITIL/ITSM expertise. This hybrid role in Markham emphasizes root cause analysis continuous service improvement and collaboration across IT functions. Ideal for professionals with a sharp analytical mindset and leadership drive.
What is in it for you:
Salaried: $51-56 per hour.
Incorporated Business Rate: $60-65 per hour.
6-month contract with the potential for permanent employment.
Full-time position: 37.50 hours per week.
Hybrid schedule: 3 days per week on-site.
Occasional availability required outside regular business hours.
Responsibilities:
Conduct root cause analysis (RCA) for all major incidents and recurring issues.
Develop and enforce the problem management processes and procedures
Collaborate with incident management teams to ensure timely resolution of problems.
Maintain and update the Known Error Database (KEDB).
Monitor and report on problem management metrics and KPIs.
Facilitate problem review meetings and post-incident reviews.
Work with cross-functional teams and external vendors/partners to identify and implement permanent solutions.
Ensure compliance with ITIL best practices and organizational policies.
Provide training and support to staff on problem management processes.
Assist with other ITSM functions as needed.
What you will need to succeed:
Bachelor s degree in business computer science or equivalent experience.
ITIL V4 Foundations certification (mandatory).
5 years of experience in IT Service Management (ITSM) specifically in the Problem Management function
1 2 years of experience in IT Operations including production support for web applications technical and data center operations storage and network management.
Customer service experience.
Proven experience in managing customer relationships.
Familiarity with formal Incident and Problem Management ITIL processes.
Extensive background in IT Service/Operations Management.
Skilled in creating detailed management reports.
Strong analytical and problem-solving abilities to quickly identify root causes and implement solutions.
Exceptional written and verbal communication skills across all organizational levels.
Ability to communicate technical guidance to IT staff and advise users on resolutions.
Experience preparing status reports and conveying key updates.
Proven ability to build strong relationships with business and IT stakeholders.
Demonstrates initiative and sound judgment.
Ability to work independently and within a team.
Proficient in Excel Word and PowerPoint.
Energetic self-motivated and results-driven.
Strong leadership and teamwork capabilities.
Committed to continuous service improvement.
Why Recruit Action
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# AVICJP
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
