Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated customer-focused individuals who want to join our team as a Site this role you will play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time to the right location. You will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety quality attendance and performance. To achieve this managers are expected to provide their team with the tools needed for success while driving improvements through data-driven decisions and analytical problem-solving.
Our Operations workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customers door. Please note that all workflows have slight building variations but one thing is constant: our vision and dedication to the customer.
We are a combination of operations and support teams covering aligned to innovate for the last mile customer experience. Come build the future with us!
Key job responsibilities
- Support mentor and motivate your team
- Lead large-scope projects with site and regional impact
- Create and implement productivity plans through forecast reviews determining productivity requirements and partnering with other Leaders to load balance
- Manage safety quality productivity and customer delivery promises
- Collaborate with all support teams including (but not limited to) Safety Ops Integration Loss Prevention and PXT to develop plans to meet business objectives
- Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Work a flexible schedule (weekends and/or overnight shifts)
- Bachelors degree or equivalent
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Employee and performance management experience
- Speak write and read fluently in English
- Speak write and read fluently in Portuguese
- Bachelors degree in supply chain management operations engineering analytics or related field
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for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.