Customer Service Assistant
Customer Service Assistant
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
We are seeking a detail-oriented and customer-focused Customer Service Assistant to join our team. This role is responsible for providing support to customers by answering inquiries resolving issues and ensuring an excellent service experience. The ideal candidate is patient professional and passionate about helping others.
Key Responsibilities:
Respond to customer inquiries via phone email chat or in person in a timely and professional manner.
Assist with order processing returns and exchanges.
Provide accurate information about products services and company policies.
Document and track customer interactions to ensure proper follow-up.
Escalate complex issues to the appropriate department or supervisor.
Support the customer service team with administrative tasks when needed.
Maintain a positive empathetic and professional attitude toward customers at all times.
Qualifications :
High school diploma or equivalent; additional education in customer service or related field is a plus.
Strong communication and interpersonal skills.
Ability to multitask prioritize and manage time effectively.
Proficiency in MS Office and familiarity with CRM systems is a plus.
Problem-solving skills with a customer-first mindset.
Additional Information :
Benefits
Competitive salary range of $66000 $70000
Opportunities for professional development and growth
Health dental and vision insurance packages
Paid time off and company holidays
Supportive team environment with a focus on innovation
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
