Senior Director, Product Delivery & Governance Lead

The Senior Director Product Delivery & Governance Lead will report to the Vice President North America Visa Direct Head of Product & Client this pivotal role the Senior Director will serve as a strategic advisor and transformation leader driving the execution of our 2030 product strategy with a consulting mindset. This role requires a seasoned payment professional capable of influencing cross-functional teams and senior stakeholders. The incumbent will lead strategic initiatives product governance and transformation programs that align with Visas long-term vision and market dynamics.

Key Responsibilities

Identify opportunities in the market develop long-term product roadmaps and implement the North America Visa Direct 2030 product strategy by establishing a framework that connects to broader company goals externally to the market and ensures alignment across go-to-market and product teams. Translate the overarching strategy into actionable initiatives and products tailored to the North American market inclusive of the following:

• Implement the 2030 product strategy in collaboration with the commercialization sales solutions and product teams exercising comprehensive ownership of each initiative.
• Provide strategic leadership and consulting expertise to guide product delivery and governance initiatives across North America.
• Act as a trusted advisor to senior executives offering insights and recommendations on product strategy transformation and operational excellence.
• Lead cross-functional consulting engagements to assess product performance identify improvement opportunities and implement strategic changes.
• Develop and execute strategic frameworks that align product delivery with business objectives market trends and customer needs.
• Lead strategic workshops and governance forums to align cross-functional teams assess product and network gaps and prioritize capabilities that maximize customer value and business outcomes.
• Champion innovation and transformation by identifying emerging trends and translating them into actionable product strategies.
• Assess gaps within the product and network portfolio prioritize capabilities that align with organizational objectives and ensure that the North America Visa Direct product and network roadmaps are strategically aligned and optimized for both customer value and business outcomes.

• Build collaborative relationships with leaders in sales product technology design marketing and operations to ensure a cohesive product vision. This encompasses conflict resolution goal alignment and overseeing the execution across various departments.

• Establish metrics to evaluate product performance and ensure teams focus on measurable results. This involves tracking customer satisfaction adoption rates revenue impact and other key performance indicators that indicate product success.

• Monitor industry trends and identify opportunities for innovation through new features products and enhancements that improve user experience ensuring the companys offerings remain competitive.

• Represent the customer perspective by incorporating Voice of Customer feedback and data into product decisions. This requires understanding customer needs conducting market research and integrating insights into the product roadmap.

• Maintain consistent communication with senior executives delivering updates on product strategy performance metrics and key initiatives. This encompasses the development of narratives that align product activities with a broader vision of the business.

• Implement change management processes and develop a comprehensive communication strategy to keep client-facing teams informed about product updates and market readiness. This involves producing high-quality documentation for sales and solution teams to effectively launch and scale product adoption.

• Oversee product governance and create a best-in-class operating model by structuring processes functions and interactions across sales go to market product network operations and client services. Define an operational model that ensures comprehensive ownership and the timely delivery of high-quality products.

• Green-light product deployment and delivery in North America ensuring clear market product quality and client acceptance criteria are met. This includes verifying product and pricing readiness preparing collateral and determining client eligibility for pilots and general availability.

• Lead a team of solution managers responsible for strategizing building out product and network roadmaps and overseeing deployment including change management and communication within the region.

Qualifications :

Basic Qualifications
12 or more years of work experience with a Bachelors Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD) or a minimum of 5 years of work experience with a PhD

Preferred Qualifications
15 or more years of experience with a Bachelors Degree or 12 years of experience with an Advanced Degree (e.g. Masters MBA JD or MD) PhD with 9 years of experience
Experience in product management within rapidly growing companies including overseeing products in the financial technology sector or similar industries.
Proven expertise in formulating product strategy roadmaps and operational models within a complex multinational and matrixed organization.
Expertise in the payments ecosystem focusing on money-movement platforms specifically cross-border and real-time payment systems.
Proven expertise in identifying retaining and mentoring high-performing product managers within a diverse and inclusive work environment.
Demonstrates ability in addressing intricate product issues including development deployment and scaling effectively across various functional teams with a focus on achieving results.
Product professional with experience in integrating insights from customer behavior changes technology advancements and various business models into payment systems.
Experience in leading cross-functional initiatives and facilitating collaboration across Sales Marketing Finance Product Technology and Customer Service organizations
Exhibits the ability to think creatively and identify innovative ways to differentiate products with documented evidence of business results.
Capable of inspiring and influencing others without direct authority and demonstrates professionalism and leadership to cultivate trust and respect with partners.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 204500.00 to 296700.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time