Patient Advocate Full Time
Patient Advocate Full Time
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Patient Advocate (Client Access Specialist)
Full time 40 hours/week
- Monday Thursday 12 PM 8:30 PM
- Friday 8:30 AM 5 PM
Reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.
Description: Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers coworkers etc. by fostering a team atmosphere. Responds to questions and concerns. Forwards directs and notifies Supervisor of extraordinary issues as necessary. Maintains patient confidentiality per HIPAA regulations.
Specific Responsibilities:
- Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
- Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
- Correctly identifies and collects patient demographic information in accordance with organization standards and enters into electronic medical record (EPIC).
- Interacts with various behavioral health departments to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
- Reaches out to patients to schedule an appointment as defined.
- Communicates options to patient if appointment fails.
- Provides training and education as needed.
- Manages work schedule efficiently completing tasks and assignments on time.
- Verifies insurance secures necessary signatures on required documents and completes registration process. Accepts co-payments prior balances and any payments due from the days visit.
- Cross-training between various departments will take place to ensure coverage.
- Uses effective service recovery skills to solve problems or service breakdowns when they occur. Utilizes department policies and procedures to complete assigned tasks.
- Adheres to all department policies and compliance requirements.
- Avoids putting patient in financial or safety risk.
- Other duties as assigned.
Qualifications :
Required:
- High school graduate
Preferred:
- One year of experience in a clerical position.
- Some college.
Additional Information :
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
