Desktop Support Level 2
Desktop Support Level 2
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking Level 2 Desktop Support professionals for a 6-month assignment beginning in June.
Job Description:
Installs configures troubleshoots and maintains desktop and workstation equipment and software including telephones (std & VOIP) desktop/laptop computers (WIN7 WIN10 MAC OS) and printers.
Handles equipment moves with little or no supervision.
Able to identify analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.
Able to answer basic user questions about equipment features.
Has basic knowledge of the organizations equipment and associated software and services.
Works on projects/matters of limited complexity in a support role.
Possess manufacturer certifications and is certified to perform in warranty repairs and order parts.
Qualifications:
Previous experience in IT customer service or other related fields
Ability to build rapport with clients
Proficient in the installation configuration and maintenance of endorser hardware and software including desktop and laptop systems (Windows 7 Windows 10 macOS) printers and telephony systems (standard and VoIP)
Demonstrated ability to perform independent equipment moves and workstation setups with a high degree of accuracy and minimal oversight.
Skilled in identifying and resolving routine technical issues efficiently with sound judgment in escalating more complex matters to senior technical staff when appropriate.
Adept at providing user support by clearly communicating equipment functionality and resolving common endorser inquiries.
Possesses foundational knowledge of enterprise IT environments including standard desktop configurations organizational software suites and peripheral device management.
experience contributing to technical projects and support initiatives of limited scope while adhering to established best practices and timelines.
Holds current manufacturer certifications and is authorized to perform in-warranty hardware repairs including the ordering and replacement of certified components.
Employment Type
Temp
