Senior Executive and Internal Communications Manager, Global Customer Services

Your Career

Were looking for a senior executive and internal communications manager to support the Global Customer Services (GCS) organization as the principal communications advisor to the Chief Customer Officer and their leadership this role youll be responsible for executive communications for the Chief Customer Officer and internal communications for a large global services and support organization. This includes creating internal and external communications strategies and narratives to support an organization that is dedicated to delivering the best security outcomes and customer experience in the industry.

You are passionate about technology and innovation and the people behind them. You enjoy turning the complex and technical into compelling relatable stories and effortlessly adapt those stories for diverse audiences and formats. As part of the Global Communications organization youll be a key point of contact across teams ensuring the right narratives are told across multiple channels. 

Your Impact

• Serve as the principal communications advisor to the Chief Customer Officer and their leadership team during a time of significant business transformation
• Deliver communications that inspire employees contribute to building a strong GCS culture and connect them to the company strategy and services vision
• Ensure GCS transformation initiatives are successfully and consistently communicated to employees and stakeholders to drive alignment and clarity
• Plan edit and develop content for a variety of channels audiences and media including: the intranet and Slack external blogs customer presentations and messages incident/crisis response-related communications and external keynotes
• Manage the Chief Customer Officers external profile including social media strategy and speaking media and analyst engagements (in partnership with PR/Analyst Relations/Social teams)
• Establish ongoing metrics - measure everything to ensure success and pivot early and often 

Qualifications :

Your Experience 

• 8 years communications experience including supporting a CxO (Chief Customer Officer or CRO preferred) - both internal and executive communications background is essential
• Experience leading comms for a complex enterprise technology function and both building and implementing strategic holistic communication strategies especially for large org transformations
• Ability to synthesize data and technical information and uplevel for various audiences
• Steely under pressure undaunted by tight last-minute deadlines - pro at juggling multiple initiatives and executing with speed in a fast-paced dynamic environment
• Excellent written and verbal communication skills with the ability to translate business strategies and complex technologies into relatable stories (writing exercise required)
• Strong team player and creative thinker 
• Track record of building strong relationships with and advising senior leaders
• Ability to navigate ambiguity drive clarity 
• Understanding of enterprise technical services organizations helpful but not required

Additional Information :

The Team

Our Marketing team has an opportunity like no other industry: high impact work and the chance to change the future of digital security globally. Your hands will be in industry-leading content created in the face of rapidly growing threats: cyberattacks. Being in marketing at Palo Alto Networks means that you will be in the midst of the changes impacting our industry and helping our internal teams customers and partners address the ever-changing threats we all face on a day-to-day basis.

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $148000 - $241000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship No. Please note that we will not sponsor applicants for work visas for this position.