AI Implementation Engineer

Why TheLoops Needs You

Along with IFS TheLoops is revolutionizing how leaders and teams work with our agentic platform driving unprecedented efficiency and scale. Were seeking a motivated and resourceful leader to be the primary technical force behind our customer deployments and to manage a team of Implementation Engineers and Technical Account Managers. You will own the full project lifecycle for high-stakes implementations guiding customers support operations onto our cutting-edge AI Agent platform for a seamless transition.

The ideal candidate will have a killer combination of technical smarts a knack for solving tough problems and the ability to speak fluently to everyone from the C-suite to individual contributors. Youll thrive working autonomously in a fast-paced environment with a deep understanding of what our customers need to succeed.

What Youll Be Doing

As a key member of our Customer Deployment team you will be the primary technical expert for customers and the leader of your team. This means youll be:

Leadership and Management Responsibilities:

• Strategic Planning: Develop and refine deployment strategies and processes to ensure scalability and efficiency.
• Performance Management: Set goals provide feedback and conduct performance reviews for your team.
• Customer Success Oversight: Oversee all implementations and post-implementation support to ensure customer satisfaction and long-term success.

Hands-on Implementation Responsibilities:

• Leading with Discovery: Dive deep with customers to understand their unique needs data and integration points.
• Architecting Solutions: Analyze current workflows and content to recommend how they can best leverage TheLoopss capabilities.
• Building and Configuring: Bring the platform to life by building AI agents configuring the platform and setting up all integrations workflows and dashboards.
• Strategizing and Executing: Create implementation plans manage timelines and perform critical data migrations from legacy tools to TheLoops.
• Empowering Users: Host training sessions and workshops to ensure our customers are experts on our platform.
• Being a Champion for Our Customers: Provide ongoing support and troubleshooting to guarantee a smooth transition and long-term success.
• Collaborating Across the Board: Work closely with our sales engineering and product teams to tackle challenges and ensure a seamless customer experience.

Qualifications :

We are an AI company so you should approach your work with a growth mindset and find ways to leverage AI to make faster smarter decisions.

• You have at least 5 years of experience as a Technical Consultant Lead or Implementation Engineer Lead with a solid understanding of professional services.
• Youre passionate about AI and possess a working understanding of concepts like LLMs embeddings prompt engineering and vector databases.
• Youre technically adept and comfortable with RESTful APIs (JSON) data migration and configuring complex software integrations.
• You have experience implementing or engineering customer support systems. Familiarity with TheLoops Zendesk FreshDesk or similar platforms is a huge plus.
• Youre a natural educator and excel at communicating with diverse audiences from developers to executives.

What Success Looks Like in 3-6 Months

Within your first 3-6 months you will have successfully demonstrated your impact by:

• Becoming an Expert: Youll be fully proficient with TheLoopss platform confidently navigating its features integrations and configuration options. Youll also have a deeper understanding of the common challenges and pain points our customers face.
• Leading Implementations: You will have autonomously managed and completed at least two high-stakes customer implementations from start to finish. This includes leading the discovery phase architecting the solution configuring the platform and successfully migrating data.
• Driving Customer Value: You will have received positive feedback from customers validating that youve not only met their technical requirements but have also empowered their teams and improved their operational efficiency.
• Strengthening Team Collaboration: You will have established strong working relationships with the sales engineering and product teams providing valuable feedback from the field to help improve our product and processes.

Additional Information :

What Were Offering

• Salary Range: $00 
• Flexible paid time off including sick and holiday
•  Medical dental & vision insurance
•  401K with Company contribution
•  Flexible spending accounts
•  Life insurance and disability benefits
•  Tuition assistance
•  Community involvement and volunteering events

M/F/Disabled/Vet VEVRAA Federal Contractor.  We are a Drug-Free Workplace. Interested candidates should apply at: qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. VEVRAA Federal Contractor Equal Opportunity Employer

Remote Work :

No

Employment Type :

Full-time