Concierge - The Little Nell

Position Summary 
The Concierge acts as an ambassador for the hotel and both the town by providing expert-level knowledge of our property and its amenities and offerings. As the Concierge you will welcome and register guests present statements check credit and collect payment. The Concierge reports to the Front Office Manager.

Job Posting Deadline
Applications for this position will be accepted until September 14 2025

Essential Job Functions/Key Job Responsibilities
   Recommend and book activities for guests ability/skill level and interest
   Check guests in or out of hotel in accordance with procedures
   Record any guest complaints or problems and notify appropriate staff individuals
   Assist with ordering and maintaining supplies as well as attending to the orderliness at the front desk and bell closet
   Coordinate with other departments daily needs or special requirements for all hotel guests
   Responsible for maintaining cash bank and for daily settling of cash bank
   Comply with all policies and procedures for the Concierge Department as well as Aspen One
   Assist in emergency and security procedures as directed by management 
   Complete tasks and projects delegated by your manager and assist with other departments as business volumes and staff levels demand
   Other duties as assigned

Qualifications :

Education & Experience Requirements 
   High School Diploma or GED required bachelors degree preferred
   1 year of concierge or customer service experience required
   Colorado Notary preferred  

Knowledge Skills & Abilities  
   Intimate knowledge of local mountain town activities and events in the area
   Knowledge of customer preferences and how to meet or exceed them 
   Familiarity with hotel fire and safety procedures 
   Familiar with hotel services hours of operation
   Knowledge of daily functions locations and times to assist guests with inquiries
   Excellent verbal and written communication skills to interact professionally with guests vendors and other staff members
   Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
   Active listening and interpersonal skills to personalize the guest experience
   Ability to act professional in a fast-paced environment
   Strong attention to detail
   Ability to work effectively in team settings contributing positively to group dynamics 
   Ability to build and maintain relationships with local businesses
   Ability to complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand

Additional Information :

Work Environment & Physical Demands
   Ability to stand walk or be on your feet for extended periods of time kneeling and bending may be required
   Regularly work indoors with no adverse conditions  
   Must be able to occasionally lift push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position but no more than 50)

Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
   Health Dental and Vision Insurance Programs
   Flexible Spending Account Programs
   Life Insurance Programs
   Paid Time Off Programs
   Paid Leave Programs
   401(k) Savings Plan
   Employee Ski Pass and Dependent Ski Passes 
   Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at .         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Companys benefits and other compensation visit One participates in E-Verify.

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