Operations Manager
Operations Manager
Posted on :
20-08-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
Operational Oversight:
o Manage the daily operations of BPO services ensuring the delivery of high quality outputs in line with client expectations and service level agreements.
o Coordinate with various departments to ensure smooth workflow and the efficient allocation of resources.
Team Management:
o Lead coach and motivate a team of operations staff ensuring that targets are met and performance is aligned with company standards.
Client Relationship Management:
o Serve as the point of contact for client escalations and ensure timely resolution of any operational issues.
o Communicate effectively with clients to understand their needs and ensure the company delivers value-added services.
Requirements
Minimum of 2-4 years of experience in International BPO operations management.
Proven leadership skills with the ability to manage large diverse teams.
Excellent communication interpersonal and client-facing skills.
Strong organizational skills with the ability to multitask and prioritize effectively.
Preferred Qualifications:
Experience in BPO services.
Minimum of 2-4 years of experience in International BPO operations management. Proven leadership skills with the ability to manage large, diverse teams. Excellent communication, interpersonal, and client-facing skills. Strong organizational skills with the ability to multitask and prioritize effectively. Preferred Qualifications: Experience in BPO services.
Employment Type
Full Time
Key Skills
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