Client Director
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Posted on:
30+ days ago
Vacancies:
1 Vacancy
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Job Summary
Job Description
We are seeking a highly motivated leader and team player to drive and support a plan to accelerate and scale the growth of our Google Cloud business. You will focus on enterprise customers in India & Southeast Asia. This role includes responsibility for meeting sales quota and pipeline forecasting. You will build close relationships with customers Google Cloud and ServiceNow field sellers while leading virtual teams including solution sales solution consulting partner product and operations. This is a key and strategic role that requires a balance of sales strategy and a roll-up your sleeves and get it done attitude. Success requires the execution of a plan to develop and accelerate the growth of ServiceNow revenue on Google Cloud both with top existing customers and to land new enterprise customers. You must be a highly motivated team player with expertise working in a fast paced cross-functional manner where change is constant. You can establish broad senior level relationships. You have a proven track record of delivering results and getting things done. You demonstrate strong business acumen have outstanding communication skills and can effectively build relationships negotiate complex multi-million-dollar contracts and influence large purchase decisions for the biggest brands in the world.
What you get to do in this role:
- Create a Google Cloud sales plan with ServiceNow India & Southeast Asia leadership to drive growth and then bring it to life. Leverage your passion for driving sales results to close.
- Build trust and deep multi-tiered relationships through the customers organization from business unit teams to CxO level
- Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customers strategic outcomes
- Manage relationships between ServiceNow Google Cloud and executive-level customers
- Present the value of the ServiceNow and Google Cloud partnership while evangelizing joint innovation use cases
- Negotiate complex multi-million-dollar contracts
- Grow the ServiceNow business on Google Cloud year over year
- Build mindshare within Google Cloud field sales leadership and account teams to drive sales
- Develop a clear roadmap across the customer Google Cloud and ServiceNow teams to promote an outstanding customer experience
- Ensure customers are at the center of everything. Deliver high-value outcomes for customers
- Ensure alignment with Value Selling (ie: Value Prompter) NowSell principles and partner 3-way sales
- Tackle strategic projects to smooth hyperscaler adoption across ServiceNow inclusive of operations finance reporting enablement and deal desk.
- Responsible for weekly pipeline reporting progress updates customer references deal registration
- Work with marketing to plan events land public customer references and drive customer engagement including stage presence at major events
Qualifications :
To be successful in this role you have:
- 10 years of experience in large client management and aligning account strategies to revenue opportunities
- 5 years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
- Previous sales experience in IT Service Management HR Security Operations Customer Service and IT Operations Management (within software or IT sales organizations)
- Ability to understand broad macro-level business and IT needs for the largest most well-known brands in the world
Desired Skills/Experience/Assets:
- Background experience from a career working at ServiceNow and/or Google Cloud
- Strong track record of exceeding sales targets by 150% or greater
- Good understanding of hyperscaler co-sell sales motion and marketplace.
- Strong and proven track record of successful Senior Executive and C-level executive engagement
- High energy enthusiasm and passion for the business
- Excellent understanding of growing and sustaining businesses in a highly competitive and changing marketplace
- Comfortable with ambiguity complexity and thinking on multiple levels of abstraction; demonstrates use of critical thinking techniques.
- Excellent spoken and written communication interpersonal relationship building skills
- Experience leading virtual and matrixed teams
- ServiceNow platform and Google Cloud training a plus (not required)
- Travel up to 50%
FD21
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
