Customer Experience Agent
Customer Experience Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Role
Your responsibilities:
- Maintaining a positive empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions transactions comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- National Senior Certificate (Gr 12) or equivalent
- Ability to stay calm when customers are stressed or upset
- Comfortable using computers and CRM software and other office tools like Google Sheets
- Experience working with a customer support environment
Our Approach
- Take action
- Execute exceptionally
- Embrace change
- Be transparent
- Prioritise our customers and lastly and most importantly
- Dream BIG
Benefits
- Valuable learning opportunities from seasoned professionals with an entrepreneurial spirit
- Insight into the runnings of a high growth innovative start-up
- Competitive remuneration
- Encouragement of own initiatives
- Space for self-growth
- Fun activities with a cool team that regularly get together to do things like action cricket paddle and runs
Why Pargo
At Pargo you ll join a team of bold innovators reshaping logistics. We empower relentless problem-solvers to own their work tackle tough challenges and build a career with impact. You ll thrive in a fast-paced high-performance culture that rewards initiative collaboration and results. With a competitive base salary (no commission) and benefits plus unmatched purpose and momentum Pargo is where you ll shape the future of last-mile delivery and your own path to leadership.
Someone who is aligned to our values and approach, and is a detail oriented, energetic executional machine with the following requirements: National Senior Certificate (Gr 12) or equivalent Ability to stay calm when customers are stressed or upset Comfortable using computers, and CRM software and other office tools like Google Sheets Experience working with customer support environment Our Approach Our vision is to create access for anybody in Africa. Our approach to achieving this is to: Take action Execute exceptionally Embrace change Be transparent Prioritise our customers and lastly and most importantly Dream BIG
Employment Type
Full Time
