German Speaking IT Service Desk
German Speaking IT Service Desk
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join a dynamic multilingual IT support team where your technical skills and language fluency will play a crucial role in ensuring seamless production support operations. We re looking for a highly motivated Operations Engineer with fluency in German and English to support global manufacturing plants and be part of a fast-paced agile IT environment.
- IT experience delivering operations support services
- Strong analytical and problem-solving skills with a high attention to detail
- Provide Production Support (IT) for all Plants
- Be the telephone call receipt of IT incidents related to production issues
- Pre-qualify IT-incidents and classify additional relationships
- Fix incidents in IT systems in accordance with User manuals
- Monitor IT system error messages and process accordingly
- Provide guidance throughout the Incident management processes
- Initiate the IT escalation process when required
- Process email requests
- Serve as an Information channel for Management and end-users
- Work shifts as part of a team providing 24 x 7 x 365 support
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
Requirements
- Fluent Business English (Verbal & written)
- Fluent Business German (Verbal & written)
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
Qualifications/Experience
- Two years IT related working experience
Fluent Business English (Verbal & written) Fluent Business German (Verbal & written) Any additional responsibilities assigned in the Agile Working Model (AWM) Charter Qualifications/Experience Two years IT related working experience
Employment Type
Full Time
