Customer Service Representative
Customer Service Representative
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Job Description
Job Description
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team in Akron OH. The ideal candidate will be responsible for providing outstanding service to our clients addressing inquiries and ensuring a seamless customer experience. This position requires excellent communication skills problem-solving abilities and a commitment to delivering high-quality service.
Responsibilities
Respond to customer inquiries via phone email and in-person in a timely and professional manner.
Resolve customer issues by identifying problems researching solutions and ensuring prompt resolution.
Maintain accurate records of customer interactions and transactions.
Collaborate with internal departments to address customer needs.
Follow company policies and procedures to ensure consistent service quality.
Provide feedback and suggestions to improve customer satisfaction.
Qualifications :
Qualifications
High school diploma or equivalent; associate or bachelors degree preferred.
Proven experience in customer service or a related role.
Strong verbal and written communication skills.
Ability to handle challenging situations with professionalism and empathy.
Proficiency in Microsoft Office Suite and basic CRM systems.
Strong organizational skills and attention to detail.
Additional Information :
Benefits
Competitive salary ($50000 $55000 per year).
Opportunities for career growth and professional development.
Health dental and vision insurance.
Paid time off and holidays.
Supportive and collaborative work environment.
Full-time position Monday to Friday schedule.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
