Service Desk Manager

Tri-Force Consulting Services, Inc.

Job Location:

Washington - USA

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 14-08-2025

Vacancies: 1 Vacancy

Job Summary

Title: Service Desk Manager

Duration: 5 Years

Location: Washington DC 20540

Client: Library of Congress

Note: Onsite role

Job Description:

Provides daily supervision and direction to staff who are responsible for service desk activities such as phone and in-person support to users in the areas of email directories standard Windows desktop applications and applications developed or deployed under the resulting contract. These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.

Minimum Qualifications:

Associates degree or equivalent experience.
At least 5 years experience managing an IT service desk.
Strong demonstrated leadership abilities.
Experience researching and developing employee training and performance improvement plans.
Strong working knowledge of desktop and laptop hardware and peripherals
Strong knowledge of Windows 10 and OSX operating systems and common office applications.
Experience using an issue tracking system to record monitor and document trouble items and work requests (e.g. ServiceNow).
Excellent proven written and verbal communication skills.
Strong problem solving and research skills.
COMPTIA A certification
Information Technology Infrastructure Library (ITIL) v4 Foundations certification.

If you are: bright motivated skilled a difference-maker able to get things done work with minimum direction

enthusiastic a thinker able to juggle and multi-task communicate effectively and lead then we would like to

hear from you. We need exceptionally capable people for this role for our client so get back to us and tell us why

you think you are a fit.

About Us:

Since 2000 Tri-Force Consulting Services () has been an MBE/SDB certified IT

Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing software development (web and

mobile apps) systems integration data analytics system automation cybersecurity and cloud technology

solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as

increasing productivity increasing efficiencies through automation and lowering costs. Our clients benefit from

our three distinguishing core values: integrity diligence and technological excellence. Tri-Force is a six-time

winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the

nations fastest-growing companies.

At least 5 years experience managing an IT service desk. Strong demonstrated leadership abilities. Experience researching and developing employee training and performance improvement plans. Strong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications. Experience using an issue tracking system to record, monitor, and document trouble items and work requests (e.g., ServiceNow). Excellent proven written and verbal communication skills. Strong problem solving and research skills. COMPTIA A+ certification Information Technology Infrastructure Library (ITIL) v4 Foundations certification.

Education

Associates degree or equivalent experience.

Title: Service Desk Manager Duration: 5 YearsLocation: Washington DC 20540Client: Library of CongressNote: Onsite roleJob Description:Provides daily supervision and direction to staff who are responsible for service desk activities such as phone and in-person support to users in the areas of email d...