Order Processing Specialist
Order Processing Specialist
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Job Description
This is a remote position.
The Order Processing Specialist serves as a critical support role within Quest Aviation s operations team. This specialist is responsible for managing the full lifecycle of aviation service orders whether for charter flights aircraft management or maintenance requests ensuring each request is processed accurately timely and in compliance with company policies. The role demands precision strong communication and seamless coordination between internal teams and external partners to uphold Quest Aviation s standards of service excellence.
Key Responsibilities
Receive and enter service orders for charter flights aircraft support maintenance scheduling and parts sourcing with attention to detail.
Validate order information confirming client details service requirements and approval documentation before submitting to relevant departments.
Generate order confirmations updates and status notifications for internal stakeholders and external clients.
Track and monitor open orders through execution updating systems accordingly and flagging delays or discrepancies to supervisors.
Collaborate with departments such as Flight Operations Maintenance and Dispatch to prioritize tasks and resolve order-related issues.
Prepare daily and weekly reports on order volumes fulfillment timelines and bottlenecks to inform management decisions.
Identify and recommend workflow improvements to streamline order processing and enhance team productivity.
Maintain organized physical and digital records of all order transactions ensuring quick retrieval and audit-readiness.
Requirements
High school diploma or equivalent required; Associate s or Bachelor s degree in aviation logistics or business administration preferred.
Previous experience in order processing or operations coordination aviation industry experience is an asset.
Exceptional accuracy and organizational aptitude with strong data entry skills.
Proficiency in office software (e.g. MS Excel) order-management systems and internal aviation tools.
Excellent communication written and verbal and ability to collaborate under pressure.
Resourceful problem-solving skills with a proactive mindset toward continuous process improvement.
Benefits
Competitive Compensation: Salary commensurate with experience and industry benchmarks.
Health & Wellness: Employer-supported health plan including medical dental and vision coverage options.
Retirement Savings: 401(k) retirement plan with employer matching contributions.
Paid Time Off: Robust time-off policy including vacation holidays and personal leave.
Professional Development: Access to industry workshops software training and educational resources.
Work-Life Balance: Potential for flexible scheduling and occasional remote days aligned with role demands.
Team Environment: Inclusive supportive culture with opportunities for cross-departmental collaboration.
Performance Recognition: Regular performance evaluations with merit-based raises bonuses or recognition programs.
Bachelor s degree in Aviation Management, Aerospace Engineering, Business, or related field (Master s preferred). Minimum of 10 years in aviation operations or management, with at least 5 years in a leadership role. Deep knowledge of FAA and international regulatory requirements. Proven leadership with the ability to build cohesive, high-performing teams. Strong analytical, budgetary, and strategic planning skills. Pilot license or aviation certification is advantageous but not mandatory.
Employment Type
Full Time
