Desktop Technician - 0813
Desktop Technician - 0813
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1 Vacancy
Job Description
Title: Desktop Technician
Client: NYC Agency
Location: Long Island City NY Hybrid
Duration: 12 Months
Work Hours: 35hrs/week
Job Description:
We are seeking a highly motivated and skilled Desktop Technician to provide on-site and remote technical support to our employees.
- The ideal candidate will be responsible for resolving a wide range of hardware and software issues ensuring minimal disruption to business operations.
- This role requires excellent problem-solving abilities strong communication skills and a commitment to providing outstanding customer service.
Job Duties:
- Provide first-level and second-level technical support for all hardware and software issues via phone email and in-person assistance.
- Install configure and maintain desktops laptops printers and other peripheral devices.
- Troubleshoot and resolve issues related to operating systems (e.g. Windows 10 Windows 11) common business applications (e.g. MS 365) and network connectivity.
- Respond to and manage support requests in the IT ticketing system ensuring timely and effective resolution.
- Maintain an accurate inventory of all IT equipment.
- Assist with new employee onboarding by setting up workstations and providing initial technical orientation.
- Escalate complex issues to the appropriate IT team or senior staff when necessary.
Qualifications and Requirements:
- Proven experience in a desktop support or helpdesk role.
- Strong knowledge of Windows 10 and Windows 11 operating systems.
- Proficiency in MS 365 applications (e.g. Outlook Word Excel Teams).
- Experience with Active Directory for user and group management.
- Familiarity with remote support tools and ticketing systems (e.g. Jira ServiceNow).
- Excellent communication interpersonal and customer service skills.
- Ability to work independently and as part of a team.
- Strong organizational and time-management skills.
Education and Experience:
- High School Diploma or equivalent.
Employment Type
Full-time
