Field Service Engineer

Job Summary
The Field Service Engineer (FSE) will provide routine to complex field service support for our core
Sievers brand total organic carbon (TOC) analytical instruments and accessories at customer sites. Support will include maintenance verification validation repair and calibration duties as well as troubleshooting operational issues. This position will require residency within 1-hour drive of an International Airport. Position will occasionally provide field service support for other customers of Sievers Analytical Instruments as needed within
Canada and the US.

Key Characteristics 
We are looking for a resourceful person who is self-directed enjoys working independently
and is attentive to details. An ideal candidate would prefer to organize their own planning
scheduling and confirmation of contiguous services while balancing varying priorities. We are
looking for a candidate who would employ a scientific approach to the operation maintenance
and repair of analytical instrumentation and is proficient at completing daily and weekly
administrative responsibilities. Client focus and succinct & timely communication (written and
verbal) are key elements for success in this role. We are looking for a candidate that is
technically competent and has work experience in technical field support customer support
and experience in ultra-pure water applications or operation of analytical instrumentation in a
lab environment.

Duties & Responsibilities

• Travel to customer sites and perform PM and related services on TOC equipment
• Plan Schedule and Confirm customer services including coordination of travel and parts shipments for services
• Maintain admin duties parts inventory and relevant trainings
• Take customer calls participate in territory sales rhythm calls and service team meetings
• Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair
• Write clear and concise reports for customers
• Special projects and new hire training as assigned by supervisors
• Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need
• Ensure compliance with all aspects of safety on the job including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental Health and Safety (EHS) policies
• Domestic travel 70%

Qualifications :

Knowledge Skills & Abilities

• Strong technical mathematical and customer service skills
• Able to prioritize various tasks such as service of multiple instruments and administrative duties
• Troubleshooting and problem-solving skills ability to use processes to find root cause
• General knowledge of electrical equipment chemistry and safety
• Vision manual dexterity and coordination sufficient to service instruments and handle electrical equipment
• Ability to learn applicable company procedures within a reasonable time from start of employment
• Computer proficiency with a minimum of word processing spreadsheets and basic network and data base knowledge
• Ability to use ordinary hand tools calibrated tools and analytical instrumentation as well as handle chemically aggressive fluids such as acids and bases
• Strong and concise verbal and written communication skills
• Self-motivated with the ability to drive projects to completion with minimal oversight
• Proven ability to speak effectively before groups and customers clients and other employees within the organization
• Ability to meet deadlines and commitments
• Ability to communicate effectively and contribute within a commercial team environment
• Ability to make good business decisions based on risk-reward analysis and business objectives

Education & Experience
Required:

• Associate degree in a Science Technical or Engineering discipline; or equivalent education
• With at least 3 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment

Preferred:

• Bachelors Degree in Chemical Engineering Chemistry Biology Engineering or Physics; or equivalent education
• With at least 1-year work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment

Working Conditions

• Ability and willingness to work a flexible schedule based on customer needs
• Drive a motor vehicle - significant time each day in the car driving to customer sites
• Air travel required to reach customer destinations and back up support of other areas
• Ability and willingness to travel to customers sites requiring overnight stays approximately 30 to 60% of the time with short notice as required to perform services and to fulfill contractual response time commitments
• Use of laptop and mobile systems
• Regularly work around machines electrical equipment chemicals and within industrial facilities
• Work at a variety of customer sites including outdoor industrial installations clean rooms and laboratory environments requiring the use of clean suits/smocks
• Perform tasks requiring manual dexterity during tool use handling small parts and repair procedures
• Reach with hands and arms below and above shoulder height
• Stand sit stoop kneel crouch or crawl
• Work in industrial environments where background noise may be present
• Regularly lift and/or move up to 30 pounds. Frequently lift and/or move up to 50 pounds
• Close vision color vision depth perception and ability to adjust focus
• Maintain drivers license and a good driving record

Additional Information :

At Veolia we realize diverse teams make smarter decisions deliver better results and build stronger
communities. Were an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace. Because our people are our greatest assets we
also offer competitive compensation and benefits that include:
Compensation - The salary range is tied to the market for similarly benchmarked roles.  The range is
not an absolute but a guide and offers will be based on the individual candidates knowledge skills
experience and market conditions as well as internal peer equity.  Depending upon all the preceding
considerations for the final selected individual candidate the offer may be lower or higher than the
stated range:$31 - $37 USD
Medical Dental & Vision Insurance Starting Day 1!
Life Insurance
Paid Time Off
Paid Holidays
Parental Leave
401(k) Plan - 3% default contribution plus matching!
Flexible Spending & Health Saving Accounts
AD&D Insurance
Disability Insurance
Tuition Reimbursement

This position is expected to stay open until September 30 2025. Please submit your application by this date to ensure consideration.

Disclaimer: The salary other compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time subject to applicable
law.
****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****
VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a
current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of VWTS and no fee will be due.

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

No

Employment Type :

Full-time