Customer Support Manager
Customer Support Manager
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Job Description
Job Description
We are seeking an experienced Customer Support Manager to lead our customer service this role you will oversee a team dedicated to providing top-tier support ensuring client satisfaction and maintaining our high service standards. You will be responsible for developing customer service strategies managing daily operations and fostering a positive and productive environment for both clients and team members.
Responsibilities
Lead mentor and develop the customer support team to achieve performance targets.
Design and implement customer service policies and procedures.
Monitor customer inquiries and ensure timely accurate responses.
Resolve escalated issues and maintain strong client relationships.
Analyze customer feedback and provide recommendations for improvement.
Collaborate with other departments to enhance the client experience.
Prepare reports on team performance and service metrics.
Qualifications :
Qualifications
Bachelors degree in Business Communications or related field (preferred).
Minimum of 3 years in a customer service management role.
Strong leadership communication and problem-solving skills.
Proven ability to manage and motivate a team.
Proficiency in CRM systems and customer service software.
Excellent organizational skills and attention to detail.
Additional Information :
Benefits
Competitive salary within the range of $63000 $69000.
Opportunities for professional growth and advancement.
Comprehensive health dental and vision insurance.
Paid time off and holidays.
Supportive and collaborative work environment.
Full-time Monday to Friday schedule.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
