Large Energy Group - Customer Service s
Large Energy Group - Customer Service s
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0-1years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
On a day-to-day basis agents can expect to participate in the following activities:
Review analyze and respond to customer billing inquiries
Resolve customer issues or questions
Processing payment deferrals and installment plans
Attempt to save customers who may be moving unhappy with the plan or current rate
Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan
Accurately enroll the customer in the correct plan
Strive to resolve the customer issues on the first call
Demonstrate knowledge of Large Energy Group processes and policies
Build trust and rapport with the Large Energy Group customer through clear respectful interaction
Always strive to ensure that overall customer satisfaction remains high while resolving issues
Understand client call flow and regulations
Ensure no Public Utilities Commission Complaints are filed
Capabilities of Top Performing Agents:
Have the ability to make a great first impression by being empathetic and have a CAN HELP ATTITUDE
Actively listening and have problem-solving skills
Ability to make the customer feel valued
Ability to communicate effectively clearly and professionally
Requirements
Benefits
- Select the company you want to work for within our client base.
- Work from home
- Flexible schedule
Required Skills: Communication skills: Customer service representatives need strong communication skills to answer customers clearly. They must understand and communicate information effectively by phone, chat and/or e-mail. Computer literacy skills: Each customer service representative must have good computer skills. Fully understands the basic functions of the computer and utilization of well-known programs including e-mail. Customer-service skills: Customer service representatives must help to retain customers by answering customer questions and complaints in a helpful and professional manner. Interpersonal skills: Creating positive interactions with customers is an essential part of a representative s job. Listening skills: Representatives must listen carefully and understand a customer s situation in order to assist them and to obtain the best resolution. Attention to Detail: Customer service representatives must be careful about detail concerning policies and procedures of their specific client. Integrity: Customer service requires being honest and ethical for the protection and privacy of customer sensitive information. Patience: Workers must be patient and polite, especially when interacting with difficult or irate customers. Ability to Work Independently: Representatives must guide oneself with little or no supervision and depending on oneself to get things accomplished. Problem-solving skills: Representatives must determine solutions to a customer s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention. Skills and Attributes: Able to Work Without Constant Supervision Exceptional Communications Skills Good Phone Etiquette Skills Good Computer Navigation Skills Multi-tasking Skills Time management Skills Problem-solving Skills Strong Interpersonal Skills Active Listening Skills The Ability to Listen Closely to Customers Clear Verbal Communication Ability to Empathize Data Entry and Basic Computer Skills Basic Performance Skills Professionalism Management of Personal Emotions Organizational Skills Respectful Ability to Identify and Anticipate Needs Flexibility Dependability Disciplined Self-Motivated
Education
Not Applicable
Employment Type
Full Time
