Senior Account Manager - Remote
Senior Account Manager - Remote
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Salary Not Disclosed
1 Vacancy
Job Description
At Experian Insurance Services were transforming how people shop for home and auto insurancecombining smart tech data and human connection to make the process simple and transparent. If youre passionate about helping consumers make better financial decisions wed love to meet you.
Youll support customers by chat email and phoneanswering questions updating policies and guiding them through their insurance options. Youll aim to resolve issues in the first interaction and deliver an experience every time. This is a fully remote position so a reliable internet connection and quiet workspace are necessary . Youll report to the Account Manager Supervisor.
What Youll Be Doing
- Manage customer accounts for personal insurance policies including renewals rewrites and additions.
- Communicate with clients through multiple channelsphone email chat and textto ensure efficient service.
- Use multiple insurance systems to access and manage policy information.
- Provide consultative guidance on insurance products helping customers understand their options and make informed decisions based on their needs.
- Cross-sell additional lines of business (e.g. auto home and umbrella) by identifying opportunities to enhance coverage.
- Assist third parties (such as mortgage companies or lienholders) with policy documentation and changes.
- Collaborate with other teams to provide a seamless and positive customer experience.
- Stay current on industry trends and regulations to better serve clients and maintain compliance.
- Participate in ongoing training to improve your knowledge.
- Contributing to a fun collaborative team environment where customer focus and teamwork are top priorities.
Qualifications :
WHAT YOUR BACKGROUND LOOKS LIKE:
- Five (5) plus yeas of experience in sales or call center environment with empathy to client needs.
- Active Property & Casualty insurance license with 1 year of insurance industry experience.
- Experience using multiple insurance systems.
- Organize customer accounts and documentation.
- Familiarity with personal insurance products industry trends and regulatory requirements.
- A consultative and empathetic approach to client interactions.
- Represent Experian Insurance Services with integrity and reliability.
- Comfortable working in an environment that is adjusting to evolving processes and customer needs.
- Work Schedule: Availability to work Monday through Friday between 8:30 AM 5:00 PM MST.
Additional Information :
Benefits/Perks:
- Great compensation package including uncapped commission
- Core benefits including medical dental vision and matching 401K
- Flexible work environment ability to work remote hybrid or in-office
- Flexible time off including volunteer time off vacation sick and 12-paid holidays
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related experience and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal state and local law including protected veterans and individuals with disabilities. Innovation is an important part of Experians DNA and practices and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-Remote
This is a remote position.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
