Principal Information Systems Engineer/Architect
Principal Information Systems Engineer/Architect
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a Principal ServiceNow ITSX Architect to guide the enterprise platform strategy architecture and innovation roadmap for the ServiceNow modules (ITSM ITOM ITAM SPM App Engine IRM . This person must bring deep technical expertise in the ServiceNow ecosystem and a strong understanding of ServiceNow modules supporting IT functions
Key Responsibilities
Architecture Orchestration
- Provide end-to-end architectural guidance across all ServiceNow modules (ITSM ITOM ITAM SPM App Engine etc.).
- Design for resilience observability cost-efficiency and low-code/no-code governance.
- Guide architecture reviews technical steering and innovation prioritization forums.
Platform Strategy & Governance
- Develop and promote the enterprise-wide ServiceNow platform strategy including AI process automation and workflow orchestration.
- Define governance models platform adoption roadmaps and design standards aligned with business outcomes and technology vision.
- Drive platform maturity through reusable architecture patterns and automated guardrails.
- Executive & Stakeholder Engagement
- Platform infrastructure and integration architects with a strong focus on mentorship and capability development.
- Translate complex platform and AI strategies into compelling narratives for executive with product engineering security and operations principals to ensure holistic platform delivery.
Qualifications :
Required:
- Experience in leveraging or critically thinking about how to integrate AI into work processes directives or problem-solving. This may include using AI-powered tools automating workflows exploring AI-derived insights or exploring AIs potential impact on the function or industry.
- 12 years of experience in enterprise architecture or platform engineering roles with 6 years in ServiceNow .
- Deep understanding of ServiceNows architecture extensibility model and product roadmap.
- Deep understanding of ServiceNow architecture data models integration patterns (REST SOAP MID Server) and performance optimization techniques.
- Strong knowledge of CMDB design discovery patterns and event correlation as part of ITOM implementations.
- Experience with platform governance customization vs configuration strategy and technical debt management.
- Strong influence cross-functional communication and storytelling abilities.
- Experience managing other architects and technical principals
Preferred:
- ServiceNow Certified Technical Architect (CTA) or equivalent.
- Experience in deploying AI-powered workflows and copilots in enterprise platforms.
- TOGAF SAFe or other enterprise architecture certifications.
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Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
