Customer Support Specialist
Customer Support Specialist
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Job Description
Job Description
We are looking for a motivated and detail-oriented Customer Support Specialist to join our team. This role is key to ensuring client satisfaction by addressing customer inquiries resolving issues efficiently and maintaining a professional and positive experience throughout every interaction. The ideal candidate will have strong communication skills problem-solving abilities and a customer-first mindset.
Responsibilities
Respond promptly and professionally to customer inquiries via phone email and live chat
Troubleshoot and resolve product or service issues efficiently
Maintain detailed records of customer interactions and solutions provided
Collaborate with internal teams to escalate and resolve complex issues
Identify opportunities to improve the customer experience and provide feedback to management
Ensure high levels of customer satisfaction and build long-term relationships
Qualifications :
Qualifications
Bachelors degree in Communications Business or a related field preferred
Previous experience in customer support or client service roles
Strong verbal and written communication skills
Excellent problem-solving and organizational abilities
Ability to remain calm and professional under pressure
Proficiency with CRM systems and basic computer applications
Additional Information :
Benefits
Competitive salary ($62000 $67000 per year)
Opportunities for career growth and professional development
Comprehensive health dental and vision insurance
Paid time off and holidays
Supportive and collaborative team environment
Full-time Monday to Friday schedule
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
